Client Advisor, MTM Specialist

dunhill; New York (NY); On-site; USD 32,000 - 39,000; Full time

Job summary

Dunhill on Madison Avenue seeks a Client Advisor/MTM Specialist to be the face of the Maison, delivering personalized luxury service and transforming visitors into loyal clients.

You will provide expert wardrobe styling, manage client appointments, and build long-term relationships through discreet, high-touch clientelling.

The role collaborates with the Boutique Director and team to meet sales targets, uphold heritage standards, and contribute to the flagship's worldwide reputation.

Qualifications

• Experience in luxury retail or high-end fashion is required.
• Proven track record in achieving sales targets.
• Strong clientelling skills and relationship-building.
• Passion for luxury menswear and heritage brands.
• Able to work evenings, weekends, and holidays.

Responsibilities

• Deliver personalized luxury service to every client.
• Advise on wardrobe and lifestyle styling.
• Drive sales on the shop floor and meet boutique targets.
• Manage client appointments and maintain client profiles.
• Maintain boutique standards and collaborate with the team.

Skills

Clienteling

Luxury retail experience

Menswear styling

CRM tools

POS systems

Excellent communication

Discretion and professionalism

Education

High school diploma or equivalent

Bachelor's degree in Fashion, Marketing, Business, or related field (preferred)

Tools

POS systems

CRM tools

CRM platforms

Job description

Client Advisor, MTM Specialist

Dunhill | Madison Avenue

Reports to: Boutique Director

Overview

As a Client Advisor for our new Madison Avenue Flagship, you will be the face of our Maison, embodying our heritage and values as a customer-facing brand ambassador. This pivotal role is dedicated to delivering an exceptional level of care and service, ensuring every client enjoys a VIP experience and a truly memorable visit. You will be instrumental in driving commercial success, upholding the Maison's exacting standards, and contributing to the flagship's reputation as a key global destination. A profound passion for menswear, tailoring, and an affinity for heritage luxury are essential, as you will convert this passion into genuine client interest and successful purchases through expert styling, personalized advice, and dedicated clientelling.

Key Responsibilities

Client Experience, Service Excellence & Styling

• Provide an unparalleled, personalized luxury experience to every client, ensuring each visit is memorable and exceeds expectations.
• Act as a trusted advisor, anticipating client needs and offering solutions with the highest level of discretion and professionalism.
• Provide expert wardrobe and lifestyle styling advice, assisting clients in building comprehensive and sophisticated personal collections.
• Champion a client-centric approach, fostering a welcoming and exclusive atmosphere within the boutique.

Brand Ambassadorship & Product Expertise

• Serve as a passionate and knowledgeable brand ambassador, articulating the Maison's rich heritage, craftsmanship, and unique story.
• Develop and maintain an in-depth understanding of our menswear collections, tailoring techniques, materials, and lifestyle offerings.
• Translate your passion for luxury menswear into compelling narratives that resonate with discerning clients, driving interest and desire.

Sales & Commercial Performance

• Actively engage with clients on the sales floor to drive sales, achieve individual and boutique sales targets, and contribute to overall KPIs and commercial success.
• Identify opportunities for upselling and cross-selling, expertly guiding clients through our diverse product range, including ready-to-wear, accessories, drawing room and specialist services.
• Process sales transactions accurately and efficiently, adhering to all company and Group policies and procedures.

Clientelling & Relationship Building

• Cultivate and nurture long-term relationships with high-value and VIP clients through proactive clientelling activities.
• Manage and execute client appointments, ensuring a tailored and exclusive experience for each individual.
• Maintain accurate client profiles and preferences to personalize future interactions and communications.

Boutique Standards & Operations

• Ensure the sales floor and personal client areas are impeccably maintained, reflecting the Maison's exacting standards of visual merchandising and cleanliness.
• Assist with stock management tasks, including receiving, replenishment, and organization, to ensure product availability and presentation.
• Adhere to all operational guidelines, security protocols, and health & safety standards.

Collaboration & Communication

• Work collaboratively with the entire boutique team, including the Assistant Boutique Managers and Boutique Director, to ensure a seamless client journey and operational efficiency.
• Provide valuable client feedback and market insights to the management team to inform product development and service enhancements.

Qualifications

• Proven experience in a client-facing sales role within luxury retail, preferably menswear, tailoring, or high-end lifestyle.
• Proven track record of achieving and exceeding sales targets in a high-service environment.
• Exceptional clientelling skills with a demonstrated ability to build and maintain strong, lasting client relationships.
• Profound passion for luxury menswear, tailoring, and an understanding of heritage brands.
• Expertise in styling, wardrobe consultation, and providing personalized fashion advice.
• Outstanding communication, interpersonal, and presentation skills, with the ability to engage confidently and articulately with a discerning clientele.
• Ability to work effectively in a fast-paced, dynamic luxury retail environment.
• Proficiency in retail POS systems and client relationship management (CRM) tools.
• Flexibility to work evenings, weekends, and holidays as required by the business.
• High school diploma or equivalent required; Bachelor's degree in Fashion, Marketing, Business, or a related field is preferred.

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Hourly Range: $23.00 - $28.00

Salary will be determined based on relevant skills and experience.