Assistant Store Manager - South Coast Plaza

UNTUCKit; Costa Mesa (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k)

Life Insurance (Basic, Voluntary &

Paid Time Off & Holidays

Short/Long Disability

Training & Development

Casual working environment

Wellness Resources

Gym reimbursement/rewards program

Employee discount

Job summary

UNTUCKit in Costa Mesa, CA is seeking a results-driven retail leader to manage the sales floor and drive store performance. You will lead a team to deliver exceptional customer experiences, coach peers, and ensure daily operations meet brand standards.

You will coach and motivate associates, engage customers with personalized styling, and execute training programs while maintaining a high-energy, results-focused culture. This role requires flexibility to work day/evening shifts.

Qualifications

• Experience in retail leadership or as a key holder.
• Proven ability to drive sales and influence team performance.
• Strong clienteling and customer engagement skills.
• High energy and strong communication to deliver results.
• Ability to work retail hours including weekends/holidays.

Responsibilities

• Lead by example to achieve and exceed store sales goals.
• Proactively engage customers and deliver personalized styling solutions.
• Build client relationships through clienteling and follow-up.
• Cross-sell and upsell to maximize each transaction.
• Coach associates to deliver high-performance selling behaviours.
• Open/close store with accountability for results and standards.
• Maintain a visually compelling, sales-focused floor environment.
• Monitor KPIs and adapt based on feedback and trends.

Skills

Retail leadership

Customer-first mindset

Communication skills

Team coaching and mentorship

Flexibility with schedule

Education

High school diploma

Tools

Apple products

G Suite

Omni-channel POS systems

Job description

We’re looking for a results-oriented leader who thrives in a performance-driven retail environment and leads from the sales floor. This role is ideal for a motivated leader who knows how to convert traffic into revenue, elevate the customer experience, and inspire a team to exceed goals.

If you love clienteling, coaching teams to win, and turning every interaction into a brand-building moment — we want to meet you!

What You’ll Do

Drive Sales & Client Engagement

• Lead by example in achieving and exceeding individual and store sales goals
• Proactively engage customers, assess needs, and deliver personalized styling solutions
• Build and maintain strong client relationships through effective clienteling and follow-up
• Identify opportunities to cross-sell and upsell to maximize each transaction
• Leverage product knowledge to confidently communicate value and drive conversions

Lead the Sales Floor

• Inspire and motivate associates to deliver high-performance selling behaviors
• Create a dynamic, energetic, and results-focused sales culture
• Coach team members in real time to improve selling techniques and client engagement
• Execute UNTUCKit University training and reinforce daily performance conversations

Deliver Operational Excellence

• Open and close the store with accountability for results and standards
• Maintain a visually compelling, sales-focused floor environment
• Ensure stockroom organization supports selling efficiency
• Monitor KPIs and contribute insights based on customer feedback and sales trends

What You Bring

• Prior retail leadership or keyholder experience
• Proven ability to drive sales and influence team performance
• Strong clienteling skills and a customer-first mindset
• High energy, strong communication skills, and a passion for results
• Commitment to living our CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun
• Proven work experience as a Supervisor, Key holder or Assistant Manager
• Basic understanding of sales principles and customer service practices
• Proficiency in Apple products and G-suite, Omni-channel POS systems
• Solid communication and interpersonal skills
• Ability to work in the store alone
• Flexible with scheduling and a
• Available to work retail hours, which may include day, evening, weekends and/or holidays.
• High school degree
• Full Time.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off ( & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Casual working environment
• Wellness Resources
• Gym reimbursement/rewards program
• 50-75% employee discount
• Pay Range: $22 - $24 hourly rate