Client Advisor (Miami, FL USA)

Ferrari; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Ferrari Lifestyle in Miami is seeking a Client Advisor to grow Ferrari Lifestyle as a fashion icon in the market. You’ll be a brand ambassador, building meaningful, long-lasting relationships with clients and networking within the community.

You’ll maintain a detailed client book in CRM, provide expert product knowledge, and collaborate with the team to deliver an exceptional luxury shopping experience in-store.

Qualifications

• Bachelor’s degree in related field preferred but not required.
• Minimum 2 years retail experience within Luxury fashion is preferred.
• Experience working with international brands is a plus.
• Knowledge of Spanish is a plus.

Responsibilities

• Consistently achieve or exceed monthly and seasonal sales goals, enhancing and developing the business.
• Provide exceptional customer service by leveraging product knowledge and brand heritage.
• Capture meaningful client data in CRM to build relationships and personalize future opportunities.
• Maintain an active, organized client book and follow up on all requests.
• Work as a team to ensure a consistent, premium experience for every client.

Skills

Communication

Client relations

Spanish (nice to have)

Team player

Multitasking

Education

Bachelor's degree in related field

Tools

CRM

Job description

If you’re passionate about being a part of the new and the next and creating the fabric of a brand’s culture, this is the place for you. Ferrari Lifestyle is merging the most exciting worlds of Luxury and taking a unique approach to the evolution of fashion, redefining “made in Italy”.

As a Ferrari Lifestyle Client Advisor, you will be hyper-focused on building and establishing Ferrari Lifestyle as a fashion icon in your individual market and country. You will be a true ambassador of the brand and attract new clients by networking within the community. You will have a radically client-centric mindset and prioritize evolving your client base through maintaining long-lasting, memorable and meaningful relationships

As part of the team, your main responsiblities will be:

Essential Duties and Responsibilities

Sales Generation

• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business
• Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge
• Search and discovery new opportunities to drive sales through events, activations and collaborations with Fashion outlets, personal and private stylists, and other external potential partnerships
• Ensure all sales-related policies and procedures are maintained
• Maintain a keen interest in the fashion industry and market trends

Customer Service

• Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as the history and heritage in accordance with the Ferrari Lifestyle selling ceremony
• Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities
• Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests
• Confidence to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products
• Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;

Operations

• Understand and properly execute all register functions pertaining to your role
• Support Associate Director and Director with managing Annual Inventory and Monthly Cycle Count requirements
• Maintain a neat and organized understock and stock room

Merchandising/Visual

• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Identify and communicate product concerns in a timely manner to Store Leadership
• Communicate inventory needs to Store Leadership to support the business

Human Resources

• Ensure Presentation & Wardrobe standards are professional, reflective of the brand image and adhered to at all times
• Follow all company policies and procedures

In order to succeed in this challenging role Bachelor’s degree in related field preferred but not required. Minimum 2 years retail experience within Luxury fashion is preferred. Experience working with international brands is a plus.

The following skills are required to perform the role: Extremely strong communication skills (verbal and written). Ability to meaningfully interact with clients and team. Ability to multi-task in a dynamic environment. Keen sense of current fashion trends and fashion sensibility within luxury segment. Knowledge of Spanish is a plus

We are an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of this position.

Location : Miami, FL (USA)
Seniority : Middle Level