Client Advisor - Houston

Hublot; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Hublot is seeking a Sales Associate for the Houston boutique. You will professionally advise customers on luxury watches, drive store sales, maintain premium displays, and participate in events to grow client relationships.

You’ll manage CRM records, assist with social content, and ensure a high standard of brand knowledge and service. A background in luxury retail with watch industry interest is preferred.

Qualifications

• 3+ years of retail experience in luxury
• Watch industry experience desired
• Proactive and able to work well in a team
• Highly professional with strong customer service skills
• Ability to build extensive brand and product knowledge
• Capable of meeting sales targets and driving business

Responsibilities

• Professionally handle and advise customers to achieve store sales targets
• Merchandise displays and maintain high store standards
• Provide high quality service in person and over the phone
• Complete sale documentation and use till/stock systems
• Alter and fit customers' watches
• Maintain product/brand knowledge
• Attend brand events and build client relationships
• Capture client data and maintain CRM database
• Support social content for boutique as needed
• Assist in opening/closing procedures
• Provide in-store after-sales service with the after-sales team

Skills

Customer service

Brand knowledge

CRM experience

Teamwork

Retail sales

Communication

Tools

POS systems

Stock systems

Job description

A master in the Art of Fusion, respecting the tradition and creative vision of the 21st century, Swiss watchmaker Hublot places innovation at the heart of its growth strategy. Driven by a young spirit, resolutely looking to the future, Hublot's teams are constantly looking for innovative concepts, which is Hublot’s trademark. Beyond the development of major watchmaking complications, Hublot is associated with the biggest names in the world of sport, through collaborations with FIFA, UEFA, Kylian Mbappé, Usain Bolt, Novak Djokovic and many more. Hublot touches on many varied fields including music - with the famous virtuoso pianist Lang Lang as well as DJ Snake - and art with Takashi Murakami or Sang Bleu, among others.

As a committed and dedicated member of the team, the Sales Associate plays a key role in helping the boutique to achieve success through the achievement of team targets. Customer service is at the heart of this role and ensuring a high level of brand and product knowledge is vital to achieve a positive brand experience for the clients and repeat sales.

ESSENTIAL JOB FUNCTIONS

• Professionally handling and advising customers of products and services resulting in the achievement of store sales targets
• Merchandising displays and ensuring high standards are maintained within the store
• Provide high quality service to customers face-to- face and over the telephone
• Completing sale documentation and efficient use of internal till and stock systems
• Altering and fitting customers watches
• Maintain high level of product and brand knowledge
• Attend and contribute to brand events
• Build client relationships and develop client book
• Capturing clients and potential client’s information and complete CRM database
• Supporting in Instagram posting of the boutique when needed by creating content
• Support in open and closing procedure of the boutique
• Provide in-store after-sales service working with the after-sales teams to achieve a high level of customer service and satisfaction

Profile:

• 3+ years retail experience with the majority of time spent in luxury
• Previous experience in Watch industry desired
• Proactive, independent and team spirit
• Highly professional manner and customer service skills
• Ability to develop extensive brand and product knowledge
• Able to meet sales targets and to work effectively within a team