Client Advisor - Chicago

DOLCE&GABBANA; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

DOLCE&GABBANA is seeking a Client Advisor in Chicago to deliver exceptional client experiences and meet sales goals. The ideal candidate will have over 3 years of luxury retail experience, strong communication skills, and knowledge of women’s and men’s ready-to-wear fashion.

In this role, you will provide impeccable service, tailor client interactions, and utilize sales tools to build lasting relationships while supporting the brand's image and operational excellence.

Qualifications

• 3+ years of Luxury Retail Sales Experience.
• Demonstrated communication skills to engage clients successfully.
• Background in Women's and Men's Ready-to-Wear fashion.

Responsibilities

• Provide impeccable service to clients as a brand ambassador.
• Tailor client experiences to exceed expectations.
• Achieve monthly sales targets by embodying brand values.
• Use CRM tools to enhance business and client relationships.
• Oversee sales policies and assist in shop floor maintenance.

Skills

Luxury Retail Sales Experience

Strong communication skills

Experience in Women’s and Men’s RTW

Job description

CLIENT ADVISOR – CHICAGO

Dolce & Gabbana represents excellence rooted in its “Made in Italy” heritage. Every creation reflects the Brand’s commitment to craftsmanship, fatto a mano, innovation and quality. Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations.

ROLE

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional Client Advisor career opportunity available at our Chicago. The Client Advisor is responsible for delivering exceptional client experience while achieving individual and store sales goals. This role requires a strong understanding of luxury retail, a passion for fashion, and the ability to build lasting client relationships. The Client Advisor also supports the team in maintaining operational excellence and upholding the brand’s image and standards.

MISSION

RESPONSIBILITIES (INCLUDING, BUT NOT LIMITED TO)

• Provide impeccable service to our clients and be a true ambassador of the brand ensuring that every client is treated according to the Dolce & Gabbana expectations.
• Tailor the client experience to exceed their expectations while supporting the team by providing, mentoring and ensuring smooth running of the sales ceremony on the shop floor.
• Demonstrate excellent knowledge of the products as well as of the Dolce & Gabbana history and heritage and serve as a role model by prioritizing client’s interest and consistently achieving monthly sales targets.
• Proactively using clientele tools and make the most of their time ensuring the achievement of individual and store goals, enhancing and developing the business.
• Ensure qualitative monitoring and updating (CRM), to build and retain relationships with our current customer and identify potential clients.
• Ensure the achievement of the sales goals, enhancing and developing the business.
• Sourcing new clients using the CRM tools.
• Maintaining and building productive long‑term relationships with DG loyal clients.
• Oversee the organization’s sales policies, objectives and initiatives.
• Assist in merchandising and maintenance of the shop floor.

PROFILE

• 3+ years of Luxury Retail Sales Experience
• Strong communication skills
• Experience in Women’s and Men’s RTW

A career at Dolce & Gabbana offers the opportunity to contribute to a legacy defined by creativity, craftsmanship and responsibility. Together, we continue to shape timeless fashion, while advancing the Brand’s vision of sustainable luxury.

Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms—gender, age, nationality, culture, religious beliefs and sexual orientation—enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

LOCATION

USA – CHICAGO – IL