Client Advisor - Bal Harbour

brobstongroup.com - Jobboard; Miami (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking a Client Advisor in Miami, Florida. This role involves welcoming clients and building relationships while achieving personal and store sales goals. Candidates should have a strong emphasis on client service and maintain high standards in visual merchandising and store operations.

The Client Advisor is expected to have at least 2 years of retail experience and excellent communication skills. A flexible and team-oriented individual will thrive in this position, which supports a luxury brand environment.

Qualifications

• Minimum 2 years of retail experience, preferably in a luxury environment.
• Professional presentation and ability to communicate effectively in writing and verbally.
• Dependable, punctual, flexible, and team oriented.

Responsibilities

• Welcome and engage clients to deliver the Moncler Client Promise experience.
• Drive sales and key KPIs such as ADT, UPT, data capture, and repurchase rate.
• Collaborate with store leadership to follow company policies and operational procedures.

Skills

Client focused

Excellent interpersonal skills

Technologically savvy

Communication skills

Team oriented

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Summary

The Client Advisor delivers exceptional client experiences by welcoming clients, discovering needs, guiding across the brand, and cultivating relationships while achieving individual and store sales goals. This role supports store operations including visual merchandising, inventory tasks, and training as needed.

Responsibilities

• Welcome and engage clients to deliver the Moncler Client Promise experience.
• Develop and maintain long-term client relationships through proactive outreach and clienteling.
• Drive sales and key KPIs such as ADT, UPT, data capture, and repurchase rate.
• Support visual merchandising standards and assist with inventory preparation and execution.
• Collaborate with store leadership to follow company policies and operational procedures.
• Follow up on customer charge sends, repairs, and holds.
• Participate as a team player and contribute to a positive work environment.

Requirements

• Minimum 2 years of retail experience, preferably in a luxury environment.
• Client focused with excellent interpersonal and communication skills.
• Professional presentation and ability to communicate effectively in writing and verbally.
• Dependable, punctual, flexible, and team oriented.
• Technologically savvy with proficiency in Microsoft tools such as Word Excel and Outlook.
• Ability to communicate in English; additional languages such as Spanish Mandarin or Cantonese preferred.