Client Advisor (Part-Time) - Boca Raton Town Center

Moncler; Boca Raton (FL); On-site; USD 40,000 - 65,000; Full time

Job summary

Moncler in Boca Raton seeks a Client Advisor to deliver the trusted Moncler Client Promise, create an welcoming environment, and guide clients across the brand while driving store performance. The role emphasizes relationship building, proactive outreach to clients, and collaboration with the team on visual merchandising and training.

The ideal candidate brings at least 2 years in luxury retail or related client-focused service, with strong English communication and a fashion-forward mindset.

Qualifications

• Minimum 2 years of retail experience, preferably in luxury environment.
• Hospitality or other client-oriented/service roles acceptable in lieu of retail experience.
• English communication required; additional languages preferred (Spanish, Mandarin, Cantonese).

Responsibilities

• Welcome clients and deliver premium experience per Moncler Client Promise and standards.
• Develop and cultivate client relationships through engaging conversation and clientele management.
• Drive sales goals and KPIs by proactively contacting existing clients and developing new ones.
• Review personal KPI achievement and adjust sales approach accordingly.
• Learn and master Brand and product knowledge.
• Collaborate with operations and store leadership to follow company policies and procedures.
• Assist in inventory preparation and visual merchandising to maintain standards.
• Support repairs, charges, and holds follow-ups as needed.

Skills

Teamwork

Client focus

Fashion passion

Professional presentation

Reliability

English communication

Additional languages

MS Office

Tools

Microsoft Office

Job description

Overview

The Client Advisor is a Brand Ambassador who embodies the Moncler Client Promise and represents the Brand’s values in the execution of their role. Reporting to a Client Advisor Manager or Store Manager/Director, this role delivers exceptional client experiences by creating a welcoming environment, discovering client needs and guiding them across the brand, and cultivating relationships, while achieving and exceeding individual and store goals. As a Major, this role is also responsible for supporting the store team and business with Visual Merchandising or Training needs.

Your Impact

Team

• Perform as a team player and participate in all activities contributing to the overall objectives of the store.
• Contribute to and maintain a positive and collaborative work environment.

Client

• Welcome every client and provide the utmost client experience in accordance with the Moncler Client Promise and Client Experience standards.
• Develop and cultivate long-lasting client relationships through engaging conversation and active clientele management.
• Drive business and sales goals by proactively reaching out to existing clients and developing new clients.

Business

• Achieve and exceed sales goals and key KPIs (Average Dollar Transaction - ADT, Units per Transaction - UPT, Data Capture, Repurchase Rate, etc.).
• Review and analyze personal KPI achievement, actively proposing adjustment to sales approach to drive these KPIs and to exceed client expectations.
• Learn and master Brand and product knowledge.

Operations

• Collaborate with operations and store leadership to ensure the adherence of all Company policies and procedures.
• Support in inventory preparation and execution as necessary.
• Proactively follow up with customer charge sends, repairs, and holds.
• Support and maintain visual merchandising standards.
• Respect Moncler Brand standards in terms of grooming and behavior.

Qualifications

Education

• N/A

Work Experience

• Minimum 2 years of retail experience, preferably in a luxury environment.
• In lieu of retail experience, hospitality or other relevant client-oriented/service roles are acceptable.

Special Skills And Personal Attributes

• Team-oriented with excellent interpersonal skills.
• Client-centric individual who thrives in a fast-paced and dynamic environment.
• Fashion-forward, with a passion for the Brand, and general interest in the fashion/luxury goods industry.
• Professional presentation; able to communicate effectively both verbally and in writing with all clients, employees, and management.
• Dependable, punctual, and flexible.
• Ability to communicate in English required (written and verbal), additional languages preferred, but not required (Spanish, Mandarin, or Cantonese).
• Technologically savvy with proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook).

Additional Information

All tasks are not limited and/or restricted to this job description. Employees must comply with any reasonable requests from management to perform any other duties to fulfill the role's requirements.

Moncler Group is an equal employment opportunity employer.