Client Advisor (Part-Time) - Boca Raton Town Center

UNAVAILABLE; Boca Raton (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Moncler is seeking a Client Advisor to embody the Brand Promise and deliver exceptional client experiences in a luxury retail environment. You will welcome clients, discover needs, and guide them across the brand while helping the store achieve its goals.

Collaborate with the team on Visual Merchandising or Training, uphold brand standards, and build long‑lasting client relationships through proactive outreach.

Qualifications

• Minimum 2 years of retail experience, preferably in luxury.
• Hospitality or client-oriented roles acceptable.
• Fluent English required; additional languages preferred.

Responsibilities

• Welcome clients and provide the utmost client experience.
• Develop and cultivate long-lasting client relationships through proactive engagement.
• Drive sales goals by proactively reaching out to existing clients and developing new clients.
• Collaborate with operations and store leadership to maintain brand standards.

Skills

Client-focused

Team player

English proficiency

Interpersonal skills

Professional presentation

Punctual & reliable

Flexible/work ethic

Tools

MS Word

MS Excel

Outlook

Job description

Overview

The Client Advisor is a Brand Ambassador who embodies the Moncler Client Promise and represents the Brand’s values in the execution of their role. Reporting to a Client Advisor Manager or Store Manager/Director, this role delivers exceptional client experiences by creating a welcoming environment, discovering client needs and guiding them across the brand, and cultivating relationships, while achieving and exceeding individual and store goals. As a Major, this role is also responsible for supporting the store team and business with Visual Merchandising or Training needs.

Your Impact

Team

• Perform as a team player and participate in all activities contributing to the overall objectives of the store.
• Contribute to and maintain a positive and collaborative work environment.

Client

• Welcome every client and provide the utmost client experience in accordance with the Moncler Client Promise and Client Experience standards.
• Develop and cultivate long‑lasting client relationships through engaging conversation and active clientele management.
• Drive business and sales goals by proactively reaching out to existing clients and developing new clients.

Business

• Achieve and exceed sales goals and key KPIs (Average Dollar Transaction – ADT, Units per Transaction – UPT, Data Capture, Repurchase Rate, etc.).
• Review and analyze personal KPI achievement, actively proposing adjustment to sales approach to drive these KPIs and to exceed client expectations.
• Learn and master Brand and product knowledge.

Operations

• Collaborate with operations and store leadership to ensure the adherence of all Company policies and procedures.
• Support in inventory preparation and execution as necessary.
• Proactively follow up with customer charge sends, repairs, and holds.
• Support and maintain visual merchandising standards.
• Respect Moncler Brand standards in terms of grooming and behavior.

Qualifications

Education

N/A

Work Experience

• Minimum 2 years of retail experience, preferably in a luxury environment.
• In lieu of retail experience, hospitality or other relevant client-oriented/service roles are acceptable.

Special Skills and Personal Attributes

• Team-oriented with excellent interpersonal skills.
• Client-centric individual who thrives in a fast-paced and dynamic environment.
• Fashion-forward, with a passion for the Brand, and general interest in the fashion/luxury goods industry.
• Professional presentation; able to communicate effectively both verbally and in writing with all clients, employees, and management.
• Dependable, punctual, and flexible.
• Ability to communicate in English required (written and verbal), additional languages preferred, but not required (Spanish, Mandarin, or Cantonese).
• Technologically savvy with proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook).

Moncler Group is an equal employment opportunity employer.