Client Advisor Automotive Sales Experience Needed

Irvine BMW; Irvine (CA); On-site; USD 19,207 - 27,355; Full time

Job summary

Irvine BMW is looking for a Client Advisor responsible for the sales of new and pre-owned vehicles. This role requires excellent customer service skills, with responsibilities including meeting customers, identifying their needs, and ensuring vehicle readiness for delivery.

The ideal candidate will have a strong knowledge of the automotive industry and be motivated to meet sales goals. A professional presentation and adherence to dealership standards are essential.

Qualifications

• Sales experience in a customer-facing role.
• Ability to meet sales goals.
• Knowledge of automotive products.

Responsibilities

• Sales of new and pre-owned vehicles.
• Meet and greet customers promptly.
• Utilize CRM for customer follow-up.

Job description

Position Purpose

Client Advisor is responsible for sales of new and pre‑owned vehicles to customers within the assigned Dealership.

Pay Scale

Pay Scale: Base Hourly Compensation of $16.90 to $16.90. The position may also pay commission compensation based on the value or amount of closed hours achieved from $0.00 (if no hours are made) without any upper limit other than sales performance.

Essential Duties and Responsibilities

• Meet and greet guest promptly, and in a friendly and professional manner.
• Knows understands and adheres to federal, state and local laws which govern retail auto sales.
• Maintain product knowledge through dealer training and self-study.
• Strives to meet sales goals by meeting and greeting potential customers as they enter the showroom; contacting previous customers and seeking referrals; responding to emails, telephone calls and faxes and developing outside networking relationships.
• Identify customer’s automotive needs.
• Have knowledge and answer any questions the customer has regarding vehicles they express an interest in.
• Set up and conduct demos as requested by the customer insuring clients do not drive demonstration vehicle on lot observing safe driving at all times.
• Prepare a sales proposal for the vehicle(s) the customer requests.
• Finalize any sale with the customer.
• Ensure vehicle purchased is ready at the appointed time for the customer to pick up.
• Follow up sale to determine customer satisfaction and re‑enforce the sales experience.
• Utilize the Dealership’s CRM follow‑up system to ensure ongoing communication with the customer; thereby ensuring customer satisfaction, encouraging repeat business with the customer and earning referrals.
• Maintain a professional and business‑like standard of dress consistent with the dress code requirements of the Shelly Automotive Group and/or specific dealership.
• Know and follow work schedule arriving to work on time.
• Maintain work areas keeping offices clean and organized at all times.
• Log all floor and telephone customers accurately into CRM system.
• Ensure all paperwork is accurate and complete.
• When required, follow through diligently to ensure all stipulations and requirements are complete for timely approval and funding of deals.
• Thorough test‑drives on planned circuit, attending every demonstration. Obtain valid driver’s license before demonstration and verify that guest’s information is accurate.
• Personally inspect vehicle to ensure it is properly detailed, all functions are operating and it is ready for delivery.
• Introduce Customer to Service and Parts Department and Service Advisor if possible.
• Safeguard customer and Dealer information per established policy.
• Complies with all safety rules as outlined in the Injury Illness and Prevention program. Using all appropriate safety and personal protection equipment as required.
• Maintain proper display, returning all demo vehicles to their proper place.
• Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.
• Must maintain accurate attendance records “clocking in and out”.
• Exemplifies organizational culture and holds others in department accountable for doing the same.
• Other related duties as may be assigned.