Sales Consultant

Lexus of Riverside; Riverside (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

Lexus of Riverside is hiring a Sales Consultant to sell new and pre-owned vehicles. The role includes earning base hourly compensation between $16.90 and $18.05, plus commission based on sales and a possible production bonus.

The position requires strong customer service, product knowledge, and CRM use to drive sales and referrals. As a critical member of the showroom team, you will greet guests, assess needs, present vehicle options, conduct demos, process proposals, and finalize deals.

Qualifications

• Greet customers promptly and professionally.
• Understand and adhere to applicable vehicle sales laws.
• Maintain product knowledge through training and self-study.
• Strive to meet sales goals and build referrals.

Responsibilities

• Meet and greet guests promptly, professionally.
• Identify customer automotive needs and answer questions.
• Arrange demos and finalize vehicle sales.
• Prepare proposals and ensure vehicle delivery readiness.
• Follow up with customers to ensure satisfaction and referrals.
• Log activity into CRM and maintain organized records.

Skills

Customer service

CRM

Communication

Sales

Tools

CRM system

Job description

The Sales Consultant Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.90 and $18.05. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Position Purpose

Sales Consultant is responsible for sales of new and pre-owned vehicles to customers within the assigned Dealership.

Essential Duties And Responsibilities

• Meet and greet guest promptly, and in a friendly and professional manner.
• Knows understands and adheres to federal, state and local laws which govern retail auto sales.
• Maintain product knowledge through dealer training and self-study.
• Strives to meet sales goals by meeting and greeting potential customers as they enter the showroom; contacting previous customers and seeking referrals; responding to emails, telephone calls and faxes and developing outside networking relationships.
• Identify customer’s automotive needs.
• Have knowledge and answer any questions the customer has regarding vehicles they express an interest in.
• Set up and conduct demos as requested by the customer insuring clients do not drive demonstration vehicle on lot observing safe driving at all times.
• Prepare a sales proposal for the vehicle(s) the customer requests.
• Finalize any sale with the customer.
• Ensure vehicle purchased is ready at the appointed time for the customer to pick up
• Follow up sale to determine customer satisfaction and re-enforce the sales experience.
• Utilize the Dealership’s CRM follow-up system to ensure ongoing communication with the customer; thereby ensuring customer satisfaction, encouraging repeat business with the customer and earning referrals.
• Maintain a professional and business-like standard of dress consistent with the dress code requirements of the Shelly Automotive Group and/or specific dealership.
• Know and follow work schedule arriving to work on time.
• Maintain work areas keeping offices clean and organized at all times.
• Log all floor and telephone customers accurately into CRM system.
• Ensure all paperwork is accurate and complete.
• When required, follow through diligently to ensure all stipulations and requirements are complete for timely approval and funding of deals.
• Thorough test-drives on planned circuit, attending every demonstration. Obtain valid driver’s license before demonstration and verify that guest’s information is accurate.
• Personally inspect vehicle to ensure it is properly detailed, all functions are operating and it is ready for delivery.
• Introduce Customer to Service and Parts Department and Service Advisor if possible.
• Safeguard customer and Dealer information per established policy.
• Complies with all safety rules as outlined in the Injury Illness and Prevention program. Using all appropriate safety and personal protection equipment as required.
• Maintain proper display, returning all demo vehicles to their proper place.
• Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.
• Must maintain accurate attendance records “clocking in and out”.
• Exemplifies organizational culture and holds others in department accountable for doing the same.
• Other related duties as may be assigned.