Client Advisor

IWC Schaffhausen; Los Angeles (CA); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

Medical, dental, and vision programs

401(k) with employer match

Paid time off

Wellness reimbursement benefit

Volunteer days off

Job summary

IWC Schaffhausen in Los Angeles is seeking a luxury sales expert to deliver personalized customer experiences and exceed sales targets. The ideal candidate has 3–5 years of experience in sales or hospitality, with exceptional communication skills and a strong selling mindset.

The position offers a comprehensive benefits program including medical and dental coverage, life insurance, a 401(k) with employer match, and paid time off. Join a team where employee wellbeing is valued, and make a difference in your community.

Qualifications

• 3–5 years of experience in sales or hospitality.
• Applicants with a background in Sales or Hospitality are preferred.
• Comfortable with video‑chat software.

Responsibilities

• Provide a personalized customer experience to clients.
• Exceed turnover targets set by the Boutique Manager.
• Establish strong personal relationships with clients.
• Deliver outstanding client service to surpass competition.

Skills

Sales experience

Customer service

Strong communication skills

Fluency in English

Job description

Responsibilities

• Hosting clients and other stakeholders to provide a personalized customer experience
• Acknowledge selling of watches, accessories and services as the main task and exceed turnover targets set by the Boutique Manager
• Identify and/or create sales opportunities inside and outside the boutique environment to activate networks to recruit prospects and clients
• Find new and creative means to exceed clients’ expectations
• Establish strong personal relationships with clients from different backgrounds
• Support these relationships through constant focus and attention on CRM; develop and maintain client database and manage clienteling activities on a day‑to‑day basis
• Handle customer service requests and related processes
• Know IWC’s history, products and partnerships as well as the watch and luxury industries
• Deliver outstanding client service and treatment to make a clear difference versus competition
• Act as a brand ambassador in and outside the boutique
• Organize and execute all operational tasks in detail and with care
• Maintain the boutique according to global IWC visual merchandising standards
• Be part of a boutique team and support the overall organization with a strong team approach
• Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM, etc.) to participate in boutique administration and elevate the BTQ KPI

Qualifications

• 3–5 years of experience in sales or hospitality
• Applicants with a background in Sales or Hospitality are preferred

Technical Skills / Abilities

• Fluent in English
• Comfortable with video‑chat software

Personal Skills

• Strong team‑player mindset
• Excellent communication skills with the ability to develop strong networks
• Curious and resourceful; able to work independently to create sales leads
• Result‑oriented and driven
• Strong selling skills
• Accountable and reliable
• Ability to handle a large diversity of tasks in a timely manner, very organized and disciplined
• High emotional intelligence and general education
• Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior
• Ability to adapt approach individually to each client
• Open and outgoing personality
• Demonstrates eagerness and enthusiasm to learn and grow
• Creative, curious and versatile with good interpersonal competencies and empathy
• Has perfect manners and can maintain an elegant conversation

Benefits

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and a 401(k) with employer match. Understanding the importance of work‑life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected Salary Range

$26 - $28