Client Advisor

Casablanca Paris; Beverly Hills (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Casablanca Paris is seeking a Client Advisor for our Beverly Hills Flagship Store. You will deliver a distinctive luxury shopping experience, provide styling guidance, and nurture lasting client relationships on the shop floor and beyond.

Exceed sales targets with a polished, client-first approach. Strong French and English, stock management, and CRM usage are essential to drive loyalty in our fast-paced luxury environment.

Qualifications

• Experience in luxury retail with a track record of meeting/exceeding sales goals.
• Bilingual or multilingual; French and English strongly preferred.
• Excellent interpersonal and communication skills with discerning clients.

Responsibilities

• Deliver a distinctive luxury shopping experience with warmth and personalised service.
• Exceed individual and store sales targets with commercial acumen.
• Provide expert luxury styling advice tailored to clients.
• Maintain inventory organization and stock replenishment to premium standards.
• Utilise CRM tools to nurture client relationships and clienteling.
• Foster a collaborative team environment and positive store dynamic.
• Expand client base by identifying and cultivating new luxury customers.
• Drive customer loyalty through consistent follow-up and tailored aftercare.

Skills

Luxury retail

Clienteling

Sales targets

Communication

Time management

Team collaboration

Organization

Attention to detail

French

English

Tools

CRM tools

Job description

Place of Work: Beverly Hills Flagship Store - Beverly Hills, Ca

Role Overview:

As a Client Advisor at Casablanca, you will serve as a true ambassador of the brand, delivering an exceptional and immersive luxury experience that reflects our distinctive aesthetic, values, and love for craftsmanship. You will embody the spirit of Casablanca in every client interaction, building lasting relationships while upholding excellence on the shop floor. This role requires a strong sense of service, attention to detail, and a passion for storytelling through fashion. In addition to providing best-in‑class client engagement, you will ensure seamless operations through meticulous stock management and thoughtful use of CRM tools to nurture our client community.

The Role:

• Delivering a distinctive and unforgettable shopping experience for every client, marked by warmth, attentiveness, and personalised service.
• Demonstrating commercial acumen and an entrepreneurial spirit, consistently exceeding individual and store sales targets.
• Providing expert luxury styling advice tailored to each client, ensuring a memorable and unique journey with every visit.
• Fostering a collaborative, positive team dynamic that supports individual success and collective excellence.
• Ensuring flawless daily operations, including inventory organization, timely product replenishment, and maintenance of premium visual merchandising standards.
• Building and nurturing long-term relationships through strategic clienteling, personalized appointments, and elevated aftercare service.
• Actively expanding the client base by identifying and cultivating new luxury customers in line with business goals.
• Driving customer loyalty by maintaining consistent communication, anticipating client needs, and delivering thoughtful follow‑up to foster repeat engagement and increased sales.

The Candidate

• Proven experience in luxury retail, with a strong track record of achieving or surpassing sales goals.
• A passion for fashion and a refined understanding of luxury clients, industry trends, and seasonal collections.
• Exceptional interpersonal and communication skills, with the ability to engage and inspire a discerning clientele.
• Demonstrated experience in clientelling and relationship-building, with a thoughtful, client‑first mindset.
• Bilingual or multilingual fluency; proficiency in French and English strongly preferred.
• A high level of organization, attention to detail, and time management.
• A collaborative, team‑focused approach paired with personal initiative and self‑motivation.
• A polished and professional demeanor with a confident, elegant presence that reflects the brand.
• Passion for art, culture, and design, with awareness of key players and movements within the luxury space.
• Resilience and adaptability in a fast-paced, dynamic retail environment.