Collections Specialist

Jobtailor; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in Chicago seeks a Collections Specialist to own and manage a high-value book of business. You will drive outreach to secure payments, coordinate with stakeholders, and resolve complex bankruptcy and litigation matters with precision.

The role requires strong negotiation, organizational skills, and proficiency in Salesforce, AS400, and MS Office. You will maintain detailed documentation and consistently meet performance targets in a fast-paced environment.

Qualifications

• 3–5 years in collections or similar role.
• Experience handling bankruptcy and litigation accounts.
• Excellent communication and relationship-building skills.
• Strong negotiation and problem-solving abilities.
• Proficient in Salesforce, AS400, and MS Office.
• Organized with attention to detail and deadline-driven.

Responsibilities

• Own and manage a dedicated book of business to resolve high-value accounts promptly.
• Conduct high-volume outreach via calls and emails to secure payments.
• Coordinate with internal and external stakeholders for policy-aligned resolutions.
• Document payment resolutions and maintain accurate records.
• Manage bankruptcy matters from intake to resolution.
• Maintain organized litigation files and timely follow-ups.
• Record activity in Salesforce and other systems.
• Meet performance targets set by management.

Skills

Collections

Bankruptcy management

Litigation management

Negotiation

Analytical thinking

Organization

Adaptability

Ownership mindset

Education

High school diploma

Tools

Salesforce

AS400

Microsoft Office

Phone systems

Job description

• Own and manage a dedicated book of business, driving swift, professional resolution of high-value accounts while prioritizing workflow to maximize productivity and efficiency.
• Drive high-volume outreach and response activity across calls, emails, and other correspondence to secure payments and resolve outstanding accounts.
• Coordinate internal and external stakeholders to execute timely, policy-aligned resolutions to complex account issues.
• Track, process, and document payment resolutions across client accounts with accuracy and urgency.
• Balance competing priorities and stakeholder interests to resolve issues in ways that maximize recovery and protect company investment.
• Manage bankruptcy matters from intake through resolution, including end-to-end flow management, successful recovery efforts handled in-house, and coordination with outside counsel when required.
• Manage litigation files by maintaining organized documentation, tracking status, and ensuring timely follow-up on required actions.
• Consistently deliver against performance targets established by management.
• Record all activity in Salesforce and other company systems, maintaining accurate financial records including accounts receivable reports and related documentation.
• Partner with cross-functional teams to support inquiries and issue resolution for clients in Recovery.

Requirements

• High school diploma or equivalent.
• 3–5 years of collections experience or comparable experience in a similar function.
• Experience managing bankruptcy and litigation accounts from intake through resolution.
• Build strong relationships through clear, professional, and effective communication.
• Negotiate effectively in a fast-paced environment to drive timely resolution.
• Apply strong analytical thinking and problem-solving skills to resolve complex account issues.
• Review bankruptcy notices with confidence and navigate the commercial bankruptcy process from beginning to end.
• Stay organized, manage details, and consistently deliver accurate work on time.
• Use SalesForce, AS400, Microsoft Office, and phone systems efficiently to manage workflow and maintain documentation.
• Adapt quickly, learn new skills, and take on new responsibilities with minimal oversight.
• Demonstrate a strong sense of ownership and accountability.

ATS Optimization Keywords

Hard Skills

• Collections
• Bankruptcy Management
• Litigation Management
• Payment Resolution
• Account Tracking
• Financial Documentation
• Performance Target Achievement
• Problem-Solving
• Negotiation

Soft Skills

• Effective Communication
• Relationship Building
• Organizational Skills
• Adaptability
• Accountability