Collections & Billing Specialist

10858-opco-llc; Starke (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

401(k) matching

Job summary

10858-opco-llc in Starke, Florida is looking for a proactive collections professional to take ownership of collections and resolve invoicing disputes.

This role involves leading collection efforts for past-due accounts, accurately tracking outstanding funds, and ensuring customer communications are handled tactfully.

The ideal candidate has a strong background in collections and is familiar with ERP systems, especially NetSuite.

Qualifications

• Proven track record in collections, accounts receivable, or billing dispute resolution.
• Experience in construction or manufacturing industry is preferred.
• Comfortable holding firm on payment expectations while maintaining relationships.

Responsibilities

• Lead collection efforts on past-due accounts and negotiate payment resolutions.
• Manage disputed invoices directly with customers.
• Partner with the accounting team to ensure billing accuracy.
• Track ownership of non-standard funds owed to the company.
• Document all collection attempts and dispute histories.

Skills

Collections experience

Negotiation skills

Customer relationship management

Attention to detail

Experience with ERP systems

Tools

NetSuite

Job description

Benefits:

• Health insurance
• Paid time off
• 401(k)
• 401(k) matching

The Problem This Role Solves

We need a proactive problem-solver to take ownership of our collections, resolve invoicing disputes, and track down outstanding funds. This role isn't about simply logging data—it requires someone who will actively pursue what is owed to the company, from standard past-due accounts to recoverable items like government refunds, all while navigating difficult customer conversations with tact.

What You’ll Do

• Outbound Collections: Lead collection efforts on past-due accounts, negotiate payment resolutions, and maintain meticulous records of every conversation and commitment.
• Dispute Resolution: Manage disputed invoices and final payment disagreements directly with customers. You will maintain a calm, professional demeanor during heated conversations and know exactly when to elevate matters to management or legal.
• Invoicing Accuracy: Partner with the accounting team to ensure invoices are accurate and dispatched on time, proactively addressing billing questions before they turn into disputes.
• Outstanding Recovery Tracking: Take ownership of recovering non-standard funds owed to the company—such as in-process refunds, credits, or reimbursements—ensuring nothing falls through the cracks.
• Meticulous Documentation: Keep crystal-clear records of all collection attempts and dispute histories to support further action if a matter escalates to a lien, demand letter, or legal proceedings.

What We’re Looking For

• Relevant Experience: A proven track record in collections, accounts receivable, or billing dispute resolution. (Experience in the construction or manufacturing industry is highly preferred.)
• Assertive yet Professional: You are comfortable holding firm on payment expectations without damaging the customer relationship, and you can stay composed even if a call turns hostile.
• Relentless Follow-Through: You are highly organized and refuse to let things drop.
• Systems Proficiency: Comfortable using NetSuite or similar ERP systems to track account balances and payment histories.
• Clear Focus: You understand that this is an active collections and relationship-management role, not a traditional bookkeeping or month-end close position.

Pay will be commensurate with your skills and experience.