Client Accounts & Collections Administrator

Ballard Spahr LLP; New York (NY); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Benefits package

Job summary

Ballard Spahr LLP is seeking an Accounts Receivable/Collections support role in New York. The position focuses on maintaining accurate delinquencies and follow-up, preparing aging reports, and handling collection communications for clients with outstanding balances.

You will monitor ServiceNow tickets and assist with firmwide collection campaigns while coordinating with billing attorneys and departments. The role requires strong attention to detail and discretion in handling confidential

Qualifications

• Experience in accounts receivable, billing, collections, or client accounting support.
• Strong written and verbal communication skills for client correspondence and internal reports.
• Ability to manage multiple priorities, meet deadlines, and work in a fast-paced environment.
• Proficiency in Microsoft Office Suite; familiarity with Elite 3E or similar systems preferred.

Responsibilities

• Maintain accurate records in the collections database, documenting delinquencies and follow-up status.
• Prepare and distribute aging reports, account statements, and collection correspondence per billing attorneys and Collections Team.
• Monitor and assist with Accounting ServiceNow tickets, ensuring timely follow-up and clear stakeholder communication.
• Support firmwide collection campaigns, including report preparation and scheduling.
• Maintain Client Account Statement Database and update addresses in the 3E system.
• Distribute communications and materials to Department Chairs, Office Managing Partners, DPMs, Group Heads, and clients.
• Keep files and documentation organized per departmental and firm policies.
• Handle confidential information with discretion and professionalism.
• Collaborate across departments and offices to support collection initiatives.
• Provide administrative support to the Collections Team and participate in special projects.
• Demonstrate strong organizational skills and attention to detail while managing priorities.

Skills

Growth mindset

Communication

Detail-oriented

Tools

Excel

Outlook

Word

Elite 3E

ServiceNow

Job description

Ballard Spahr LLP is seeking an Accounts Receivable/Collections support role in New York. The position focuses on maintaining accurate delinquencies and follow-up, preparing aging reports, and handling collection communications for clients with outstanding balances.

You will monitor ServiceNow tickets and assist with firmwide collection campaigns while coordinating with billing attorneys and departments. The role requires strong attention to detail and discretion in handling confidential