Client Accounts & Collections Specialist

Ballard Spahr LLP; Washington (District of Columbia); On-site; USD 62,000 - 65,000; Full time

Job summary

Ballard Spahr LLP is seeking an Accounts Receivable/Collections support role in Washington, DC. You will maintain records in the collections database, prepare aging reports, and assist with ticketing and communications across departments.

The role requires solid experience in AR/billing, strong attention to detail, and excellent communication. Office suite proficiency and familiarity with 3E/ServiceNow are preferred. This full-time position offers growth within a leading national law firm.

Qualifications

• Prior accounts receivable, billing, collections, or client accounting support experience; law firm or professional services preferred.
• Exceptional attention to detail with ability to maintain accurate records, analyze information, and document activities thoroughly.
• Strong written and verbal communication skills, with ability to draft professional client correspondence and internal reports.
• Proven ability to manage multiple priorities, meet deadlines, and follow through in a fast-paced environment.
• Proficiency in Microsoft Office Suite; experience with Elite 3E, ServiceNow, or similar systems preferred.
• Demonstrated ability to handle confidential information with discretion and sound judgment.
• Collaborative, client-service oriented team player able to work across departments and offices.

Responsibilities

• Maintain accurate records in the collections database, documenting delinquencies and follow-up status.
• Prepare and distribute aging reports, account statements, and collection letters per direction from billing attorneys and Collections Team.
• Monitor and assist with Accounting ServiceNow tickets, ensuring timely follow-up and issue resolution.
• Support planning and execution of firmwide collection campaigns, including report prep and inquiries.
• Maintain the Client Account Statement Database and verify client information by processing address updates in the 3E system.
• Coordinate distribution of communications and materials to Department Chairs, Office Managing Partners, DPMs, Group Heads, and clients.
• Keep files and documentation organized according to departmental and firm policies.
• Handle sensitive client and firm information with confidentiality, professionalism, and discretion.
• Collaborate with attorneys, accounting staff, and admin across locations to support collection initiatives.
• Provide administrative support to the Collections Team and participate in special projects.
• Demonstrate strong organizational skills and attention to detail while juggling priorities and deadlines.
• Participate in firm training and inclusion initiatives, anti-harassment, and information security awareness programs.

Skills

Growth Mindset

Communication

Detail-Oriented

Microsoft Office Suite

Excel

ServiceNow

Elite 3E

Outlook

Word

Tools

Microsoft Office Suite

Elite 3E

ServiceNow

Excel

Outlook

Word

Job description

Ballard Spahr LLP is seeking an Accounts Receivable/Collections support role in Washington, DC. You will maintain records in the collections database, prepare aging reports, and assist with ticketing and communications across departments.

The role requires solid experience in AR/billing, strong attention to detail, and excellent communication. Office suite proficiency and familiarity with 3E/ServiceNow are preferred. This full-time position offers growth within a leading national law firm.