Client Account Services Coordinator

Ballard Spahr LLP; Wilmington (DE); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Innovative Work Environment

Professional Development

Inclusion

Impactful Contributions

Job summary

Ballard Spahr LLP is seeking an organized Collections Support professional to maintain detailed AR records, prepare aging statements, and manage ServiceNow tickets. The role requires collaboration with attorneys, accounting staff, and admins across multiple offices to drive timely collections and accurate client data.

Applicants should demonstrate strong communication, meticulous record-keeping, and the ability to handle confidential information in a fast-paced environment.

Qualifications

• Strong problem solving and willingness to learn.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Experience in accounts receivable, billing, collections, or client accounting support preferred.

Responsibilities

• Maintain accurate records in the collections database, documenting delinquencies and follow-up status.
• Prepare aging reports, account statements, and collection correspondence for clients.
• Monitor and assist with Accounting ServiceNow tickets and communications with stakeholders.
• Support planning and execution of firmwide collection campaigns and report preparation.
• Maintain Client Account Statement Database and update addresses in 3E.
• Distribute communications and materials to department leaders and clients.
• Keep files and documentation organized per firm policies.
• Handle confidential information with discretion and professionalism.
• Collaborate with attorneys, accounting staff, and admin across locations to support collections initiatives.
• Provide administrative support and participate in special projects as assigned.
• Demonstrate strong organizational skills and attention to detail while managing multiple priorities.
• Participate in training programs including inclusion and information security awareness.

Skills

Growth Mindset

Communication

Detail-Oriented

Team Collaboration

Tools

Excel

Outlook

Word

Elite 3E

ServiceNow

Job description

Department: Accounting and Financial Management

About Us:

Ballard Spahr is a nationally recognized law firm with more than 750 lawyers across 19 offices in the United States. A career at Ballard Spahr means joining a team of talented mentors, colleagues, and friends, supported by strong leadership that actively encourages professional growth.

Why Join Us?

• Innovative Work Environment: Become part of a forward-thinking firm that enjoys substantial support and visibility from the firm's executive leadership.

• Professional Development: Take advantage of continuous learning opportunities and avenues for career growth.

• Inclusion: Join a Business Resource Group and share cultural, experiential, or job-related interests, experiences, and/or backgrounds.

• Impactful Contributions: Play a pivotal role in developing industry-leading solutions that make a significant difference in legal practice and client service.

Your Role:

• Maintain accurate and comprehensive records within the collections database, documenting accounts receivable delinquencies, collection activities, and the status of follow-up efforts.

• Prepare and distribute aging reports, account statements, and collection correspondence for clients with outstanding balances, in accordance with direction from billing attorneys and the Collections Team.

• Monitor and assist with the management of Accounting ServiceNow tickets, ensuring timely follow-up, issue resolution, and effective communication with stakeholders.

• Support the planning, coordination, and execution of firmwide collection campaigns, including report preparation, scheduling, and responding to related inquiries.

• Maintain the Client Account Statement Database and ensure the accuracy of client information by researching and processing address updates within the 3E system.

• Coordinate and assist with the distribution of communications, reports, and collection-related materials to Department Chairs, Office Managing Partners, Division Practice Managers (DPMs), Group Heads, and clients.

• Maintain organized files, records, and supporting documentation in accordance with established departmental and firm policies and procedures.

• Handle sensitive client and firm information with the highest level of confidentiality, professionalism, and discretion.

• Collaborate effectively with attorneys, legal assistants, accounting personnel, and administrative staff across multiple departments and office locations to support firm collection initiatives and promote a positive working environment.

• Provide administrative and operational support to the Collections Team, assisting with special projects and other related responsibilities as assigned.

• Demonstrate strong organizational skills and attention to detail while managing multiple priorities and meeting established deadlines.

• Participate in required firm training and professional development programs, including inclusion initiatives, anti-harassment training, and information security awareness programs.

What We're Looking For:

• Growth Mindset: Self-motivated with a passion for continuous learning and problem-solving.

• Communication: Strong verbal and written communication abilities.

• Detail-Oriented: Keen attention to detail with the ability to manage multiple priorities and deadlines independently.

Required Experience:

• Previous experience in accounts receivable, billing, collections, or client accounting support required; experience within a law firm or professional services environment is highly preferred.

• Exceptional attention to detail with the ability to maintain accurate records, analyze information, and document activities thoroughly and consistently.

• Strong written and verbal communication skills, with the ability to draft professional client correspondence and prepare clear, concise internal reports.

• Proven ability to effectively manage multiple priorities, meet deadlines, and follow through on outstanding items in a fast-paced, high-volume environment.

• Proficiency in Microsoft Office Suite, particularly Excel, Outlook, and Word; experience with Elite 3E, ServiceNow, or similar financial and ticketing systems is preferred.

• Demonstrated ability to handle sensitive and confidential information with discretion, professionalism, and sound judgment.

• Strong organizational and problem-solving skills, with the ability to identify issues, research solutions, and elevate matters as appropriate.

• Collaborative and client-service-oriented team player with the ability to build effective working relationships across departments, offices, and levels of the organization.

• Ability to work independently while contributing to team objectives and supporting broader collections and accounts receivable initiatives.

The targeted salary range for this position is from $62,000 - $65,000, which reflects the firm's good faith and reasonable estimate of possible compensation at the time of posting. Actual pay will depend on several factors, such as the candidate's experience, qualifications, and location.

Ballard Spahr offers an excellent benefits package. A summary of available benefits can be found here in the Careers section of the firm's website.

Ready to Grow with Us?

If you are ready to play a vital role in the firm's success, we encourage you to apply and be a part of our commitment to excellence.

At Ballard Spahr, we believe that our skills, perspectives, and backgrounds drive innovation and excellence, while our unique culture fosters collaboration and success. Our culture of thriving together forms the cornerstone of how we deliver exceptional service and position our firm for a strong future. We welcome and encourage applicants from all backgrounds to apply.

Ballard Spahr is an equal opportunity employer. We offer equal consideration to all qualified applicants, regardless of race, ethnicity, religion, age, national origin, handicap or disability, citizenship, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity and expression, transgender status, sex stereotyping, genetic information, ancestry, veteran status or any other category protected by applicable law.

The firm is not accepting resumes from search firms for this position.