Client Accounting & Collections Specialist

Ballard Spahr LLP; Baltimore (MD); On-site; USD 62,000 - 65,000; Full time

Job summary

Ballard Spahr LLP is seeking an Accounts Receivable professional in Baltimore to maintain detailed records, prepare aging reports, and manage client correspondence. You will support collections campaigns, update client data in 3E, and collaborate with attorneys and staff across offices.

The role requires strong organizational skills, accuracy, and experience with Excel, Outlook, and Word; familiarity with Elite 3E or ServiceNow is a plus.

Qualifications

• Experience in accounts receivable, billing, collections, or client accounting support.
• Experience in a law firm or professional services environment is highly preferred.
• Strong attention to detail with the ability to maintain accurate records and report clearly.
• Proficiency with Microsoft Office; experience with Elite 3E or ServiceNow is a plus.

Responsibilities

• Maintain accurate records in the collections database, documenting delinquencies and follow-up status.
• Prepare aging reports, account statements, and collection correspondence for clients.
• Monitor and assist with Accounting ServiceNow tickets, ensuring timely follow-up and resolution.
• Support firmwide collection campaigns, including report preparation and inquiries.
• Maintain the Client Account Statement Database and update addresses in the 3E system.
• Coordinate distribution of communications and materials to Department Chairs, Office Managing Partners, DPMs, Group Heads, and clients.
• Keep organized files and documentation per firm policies and confidentiality requirements.
• Collaborate with attorneys, accounting staff, and admin across offices to support collections initiatives.
• Provide admin support to the Collections Team and assist with special projects.
• Demonstrate strong organization and attention to detail while managing priorities.
• Participate in firm training including inclusion initiatives and information security awareness.

Skills

Growth Mindset

Communication

Detail-Oriented

Tools

Microsoft Office Suite

Excel

Outlook

Word

Elite 3E

ServiceNow

Job description

Ballard Spahr LLP is seeking an Accounts Receivable professional in Baltimore to maintain detailed records, prepare aging reports, and manage client correspondence. You will support collections campaigns, update client data in 3E, and collaborate with attorneys and staff across offices.

The role requires strong organizational skills, accuracy, and experience with Excel, Outlook, and Word; familiarity with Elite 3E or ServiceNow is a plus.