Client Account Specialist II — Service Expert

C.A. Short Company; Shelby (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

C.A. Short Company is hiring a Client Account Representative II to provide prompt and professional service to clients, supporting managers and teams across various departments.

You will handle inquiries, resolve issues, and maintain productive client relationships through effective communication and data coordination. The role requires strong organization, attention to detail, and the ability to work with multiple teams to support client accounts and audit processes.

Qualifications

• Requires professional communication skills, both written and verbal.
• Ability to effectively follow company policies.
• Ability to write and read correspondence.
• Proficiency with Microsoft Office suite of products.
• Intermediate ability to create and update spreadsheets and other documents.

Responsibilities

• Respond promptly and professionally to client inquiries by phone or email.
• Proactively take ownership of customer issues and follow through to resolution.
• Collaborate with other departments to achieve organizational goals and resolve issues.
• Maintain positive relationships with clients, account managers, and the sales team.
• Keep updated knowledge of products, services, and customer service policies.

Skills

Customer service

Professional communication

Written communication

Microsoft Office

Spreadsheet creation

Attention to detail

Multi-tasking

Problem solving

Relationship building

Time management

Education

High school diploma or GED

Associate degree or higher preferred

5+ years client service or business office experience

Tools

Microsoft Office

Job description

C.A. Short Company is hiring a Client Account Representative II to provide prompt and professional service to clients, supporting managers and teams across various departments.

You will handle inquiries, resolve issues, and maintain productive client relationships through effective communication and data coordination. The role requires strong organization, attention to detail, and the ability to work with multiple teams to support client accounts and audit processes.