Customer Support Manager

NextShining; Cincinnati (OH); On-site; USD 46,000 - 50,000; Full time

Job summary

NextShining is seeking a Customer Support Manager to oversee daily customer support activities, guide the team, and ensure professional service from initial contact through resolution.

You will improve service quality, support internal workflows, and maintain a customer-focused, collaborative environment, with opportunities to take on greater leadership responsibilities as the company grows. This is a full-time role based in Cincinnati, OH with a competitive salary.

Qualifications

• Excellent communication and interpersonal abilities.
• Strong leadership and decision-making skills.
• Organizational skills with ability to manage multiple priorities.
• Problem-solving and proactivity in addressing customer needs.
• Professional and customer-focused approach.

Responsibilities

• Lead and support daily customer service operations.
• Provide guidance and direction to customer support team members.
• Handle customer questions, concerns, and escalations professionally.
• Monitor interactions to maintain high service standards.
• Help establish clear and efficient support procedures.
• Identify recurring concerns and recommend solutions.
• Coordinate with other departments when needed.
• Track service performance and drive improvements in response quality and efficiency.
• Maintain accurate records of interactions and resolutions.
• Promote a customer-focused and professional work environment.

Skills

Communication

Leadership

Problem solving

Organization

Multitasking

Decision making

Team collaboration

Attention to detail

Learning agility

Job description

NextShining. is a leading recruitment and staffing agency dedicated to connecting top talent with the right opportunities. We specialize in providing customized workforce solutions that help businesses grow and professionals advance their careers. With a focus on excellence, integrity, and personalized service, we ensure the perfect match for every client and candidate. At NextShining., we are committed to driving success for both companies and individuals in today’s dynamic job market.

Job Description

As a Customer Support Manager, you will oversee day-to-day customer support activities while helping the team maintain consistent, efficient, and professional service.

This position is ideal for someone who is organized, confident communicating with customers and team members, and comfortable taking ownership of customer concerns from initial contact through resolution.

You will play an important role in improving service quality, supporting internal workflows, and ensuring customer needs are handled effectively.

Responsibilities

• Lead and support daily customer service operations.
• Provide guidance and direction to customer support team members.
• Handle customer questions, concerns, and escalated situations professionally.
• Monitor customer interactions to maintain high service standards.
• Help establish clear and efficient support procedures.
• Identify recurring customer concerns and recommend practical solutions.
• Coordinate with other departments when customer requests require additional assistance.
• Track service performance and help improve response quality and efficiency.
• Maintain accurate records of customer interactions and resolutions.Support team communication, organization, and overall productivity.
• Promote a customer-focused and professional work environment.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.Professional and customer-focused approach.
• Strong leadership and decision-making skills.
• Ability to remain calm and solutions-oriented when handling challenging situations.
• Comfortable working independently and collaborating with a team.
• Strong attention to detail and follow-through.
• Ability to learn new systems, processes, and internal procedures quickly.

Additional Information

• Competitive salary of $46,000–$50,000 per year.
• Full-time employment opportunity.
• Career growth and advancement opportunities.
• Professional development and skill-building opportunities.Supportive and collaborative work environment.
• Opportunity to take on greater leadership responsibilities as the company grows.Exposure to different areas of customer operations and business management.
• Stable position within a growing organization.