Client Account Manager - Remote

Payroll Solutions

Scottsbluff (NE)

Remote

USD 65,000 - 90,000

Full time

2 days ago

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Benefits offered by this job

Onsite, hybrid, or remote work options

Medical, dental, and vision insurance

FSA/HSA options

Paid Time Off (PTO)

401k with employer match

Tuition reimbursement and growth

Supplemental insurance options

Bonuses for business development leads

Career growth opportunities

Job summary

Payroll Solutions HCM is seeking an Account Manager to serve as the primary contact for assigned payroll clients, delivering payroll support, client service, and HCM system expertise.

The role requires at least two years of payroll processing experience, strong communication, and the ability to manage multiple client payrolls in a fast-paced environment. Remote/hybrid work options and comprehensive benefits are available.

Qualifications

Two years payroll processing experience required.
FPC or CPP desirable.
Associate's Degree in accounting, HR, or related field preferred.
Strong communication and documentation skills.
Proficient with Excel, Word, and payroll data handling.

Responsibilities

Primary point of contact for assigned payroll clients and provide payroll support.
Assist with iSolved HCM system; respond to payroll, benefits, timekeeping, and employee questions.
Stay current on multi-state wage and hour laws and HCM updates to guide clients.
Collect and maintain accurate payroll and employee data, including new hires and terminations.
Organize and enter payroll data; coordinate with cross-functional teams to ensure timely processing.
Review pre-process reports for client approval and submit payroll on their behalf.
Maintain confidentiality of client and employee data per policy.
Contribute to process improvements and ongoing HR/payroll knowledge.

Skills

Payroll processing

Customer service

Microsoft Excel

Communication skills

Multitasking

Education

Associate's Degree in accounting/HR

Tools

iSolved HCM

MS Office

Job description

What's the role?

The Account Manager serves as the primary point of contact for assigned payroll clients, providing payroll support, client service, compliance guidance, and HCM system expertise. This role requires previous payroll processing experience and the ability to manage multiple client payrolls in a fast-paced environment. Addition duties include:

Client satisfaction - manage communication and maintain ownership of client questions, cases, and issues through resolution
Client Support - Assist with the iSolved HCM system; answer payroll, benefits, timekeeping, and employee questions; support payroll policy development, updates and application.
Payroll compliance - Stay current on multi-state wage and hour laws, payroll taxes, iSolved HCM updates, and new/enhanced HCM applications to provide guidance.
Client & Employee Communication - Collect and maintain accurate payroll and employee data including new hires, status changes, pay adjustments, deductions, tax allocations, special payments, and terminations.
Payroll data - Organize and enter; coordinate with cross-functional team members; ensure payrolls are completed accurately and on time.
Review - Send pre-process reports for client approval when needed, then approve and submit payroll on the client's behalf.
Confidentiality - Maintain and protect client & employee private information while following company policies and procedure.
Improvement - Continue developing knowledge of HR practices, payroll technology, and software while contributing to process and service improvements.

What experience and skills do I need to be successful?

A minimum of two years payroll processing experience required.
Fundamentals of Payroll Certification (FPC) or Certified Payroll Professional (CPP) is desirable.
Education and Experience – Associate's Degree (A.A) in accounting, human Resources, or a related field preferred.
Communication – Proven effective oral and written communications skills.
Technology – Strong skills in using Microsoft Office applications (particularly Excel and Word) and Adobe Flyer. Proficient in working with payroll data, multi-state wage and hour laws and HCM functionality.
Relationship Development – Have excellent customer service and relationship-building skills. Be professional and approachable, with the ability to provide quality customer service to multiple diverse work groups.
Multitasking – Have strong time management skills. Able to handle multiple priorities simultaneously. Must be able to handle disruptions without allowing them to affect delivery of quality and timely services. Be a self-starter and collect and analyze data, as well as problem solve in a fast-paced environment. Be detail-orientated, accurate and organized.

Great Perks and Benefits:

Some major perks we offer are long-term job stability, work-life balance to support raising a family, and significant opportunity to grow your career within the company. In addition:

Onsite, hybrid, or remote work arrangements.
Competitive medical, dental, and vision insurance plans.
FSA/HSA account options.
Paid Time Off (PTO).
401k employer matching program to save for retirement.
Tuition reimbursement and professional growth opportunities through continuing education.
Supplemental insurance options for life, AD&D, STD, LTD, and critical illness.
Bonuses for helping with business development leads.
Incredible potential for upward mobility and career growth.

What's the schedule?

Payroll Solutions' home office is located in Baraboo, WI; the Account Manager position is offered in a fully remote capacity. Work-from-home employees are responsible for reliable internet and proper work environment. Your schedule will follow full-time, Monday - Friday, operating during normal business hours: 8am - 5pm.

What else are you hiring for?

See all Payroll Solutions' openings on their website or reach out to our Lead Recruiting Partner, Cass Allard, on LinkedIn.