Account Manager - Baraboo Area

Payroll Solutions HCM; Baraboo (WI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Onsite/Hybrid/Remote options

Medical, dental, and vision insurance

FSA/HSA options

PTO

401k employer matching

Tuition reimbursement and growth

Supplemental insurance (life, AD&D,STD

Bonuses for business development leads

Career growth opportunities

Job summary

Payroll Solutions HCM is seeking an Account Manager to serve as the primary contact for a portfolio of payroll and HCM clients. You will navigate payroll processing, compliance, and system usage, coordinating with internal teams to ensure accurate, timely payrolls.

You will build strong client relationships, troubleshoot payroll questions, and maintain confidential employee data, while supporting continuous improvement and leveraging new technology for better client outcomes.

Qualifications

• Associate degree in Accounting, HR, or Business preferred.
• Minimum of two years payroll processing experience.
• FPC or CPP certification a plus.
• Strong knowledge of payroll processing, multi-state regulations, and HCM systems.
• Excellent verbal and written communication; strong client relationships.

Responsibilities

• Serve as primary contact for assigned clients, handling questions and issues to resolution.
• Provide guidance on payroll processing, timekeeping, benefits, and HCM functionality.
• Maintain accurate payroll and employee data including hires, changes, and terminations.
• Coordinate payroll activities with clients and internal teams for timely payrolls.
• Review payroll data, distribute reports, obtain approvals, and submit payroll.
• Stay current on payroll compliance and wage/hour regulations.
• Support process improvements and adoption of new technology.
• Maintain confidentiality of client and employee information.

Skills

Client relationship management

Payroll processing knowledge

Multi-state payroll understanding

Education

Associate degree in Accounting, HR, or Business

Tools

Excel

Word

Job description

What's the role?

The Account Manager serves as the primary contact for a portfolio of payroll and HCM clients, helping them navigate payroll processing, compliance requirements, employee changes, and day-to-day system usage. This role combines client relationship management with hands-on payroll administration and requires the ability to manage multiple clients while maintaining accuracy, responsiveness, and confidentiality. In this role, you'll act as a trusted resource for clients by supporting payroll operations, troubleshooting payroll and HCM-related questions, maintaining employee and payroll data, and helping clients get the most value from their payroll and HR technology solutions.

What will I be doing?

• Serve as the primary point of contact for assigned clients while managing questions, requests, and issues through resolution
• Provide guidance related to payroll processing, timekeeping, benefits administration, HCM functionality, payroll policies, and employee inquiries
• Maintain accurate payroll and employee information, including new hires, status changes, compensation adjustments, deductions, tax allocations, and terminations
• Coordinate payroll processing activities with clients and internal teams to ensure timely and accurate payroll completion
• Review payroll information, distribute reports as needed, obtain client approvals, and submit payroll on behalf of clients
• Stay current on payroll compliance, multi-state wage and hour regulations, payroll tax requirements, HCM system enhancements, and industry best practices
• Support continuous improvement efforts, embrace new technology, and contribute to process enhancements that improve the client experience
• Maintain confidentiality of customer and employee information while supporting company policies and procedures

What experience and skills do I need to be successful?

• Associate degree in Accounting, Human Resources, Business, or a related field preferred
• Minimum of two years of payroll processing experience required; FPC or CPP certification is a plus
• Strong knowledge of payroll processing, multi-state payroll regulations, wage and hour requirements, payroll taxes, and HCM systems
• Excellent verbal and written communication skills with the ability to build strong client relationships
• Proficiency with Microsoft Office applications, particularly Excel and Word, along with the ability to learn new systems and technology
• Strong organizational, problem-solving, and time management skills with the ability to manage multiple priorities in a fast-paced environment
• Detail-oriented, analytical, and self-motivated with the ability to work independently and collaboratively

Great Perks and Benefits:

• Onsite, hybrid, or remote work arrangements.
• Competitive medical, dental, and vision insurance plans.
• FSA/HSA account options.
• Paid Time Off (PTO).
• 401k employer matching program to save for retirement.
• Tuition reimbursement and professional growth opportunities through continuing education.
• Supplemental insurance options for life, AD&D, STD, LTD, and critical illness.
• Bonuses for helping with business development leads.
• Incredible potential for upward mobility and career growth.

What's the schedule?

This role supports our office hours of Monday-Friday 8am-5pm.

More about Payroll Solutions:

Payroll Solutions is part of the MBE CPAs affiliate group. The team includes HCM and payroll professionals who implement HCM products and process payrolls for 1000+ clients. We are a proud partner of the isolved HCM suite with 19 office locations including 13 in Wisconsin in Black Earth, Door Country, Fort Atkinson, Mauston, Marshfield, Portage, Reedsburg, Sauk City, Sun Prairie, Tomah, Wausau, Wisconsin Dells-Lake Delton, and our corporate headquarters in Baraboo plus offices in Phoenix, Goodyear, and Chandler, Arizona, in Scottsbluff and Kimball, Nebraska, and Durango, Colorado.