Account Manager

Payroll Solutions HCM; Baraboo (WI); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Onsite/Hybrid/Remote options

Medical, dental, vision insurance

401k matching

PTO

Tuition reimbursement

Career growth opportunities

Bonuses for referrals

Professional development

Job summary

Payroll Solutions HCM seeks an Account Manager to be the primary contact for payroll clients, delivering payroll support, compliance guidance, and HCM system expertise. You will manage multiple client payrolls, coordinate data, and ensure accuracy in the isolved HCM platform.

The role emphasizes communication, timely payroll processing, and adherence to payroll policies. Experience with payroll data, tax rules, and customer service is essential for success.

Qualifications

• Two years payroll processing experience required.
• FPC or CPP desirable.
• Strong communication skills and reliable data handling.
• Proficiency with multi-state wage and hour laws and HCM functionality.

Responsibilities

• Serve as primary contact for assigned payroll clients and provide payroll support and compliance guidance.
• Collect payroll data, maintain accuracy in the HCM system, and process payroll timely.
• Communicate with clients to resolve issues and answer payroll/benefit questions.
• Stay current on payroll compliance, tax issues, and HCM applications.
• Maintain confidentiality of customer information and support continuous improvement.

Skills

Payroll processing

Customer service

Excel

HCM systems

Multitasking

Education

Associate's Degree in Accounting or HR

Tools

Excel

Word

Adobe Flyer

isolved HCM

Job description

What's the role?

The Account Manager serves as the primary point of contact for assigned payroll clients, providing payroll support, client service, compliance guidance, and HCM system expertise. This role requires previous payroll processing experience and the ability to manage multiple client payrolls in a fast-paced environment. Addition duties include:

• Assure client satisfaction by effectively managing communications flow and maintaining ownership of client cases/issues to resolution.

• Through proper communications channel, address issues related to: (1) effectively use the isolved HCM system, (2) answering payroll, benefit/HCM- and timekeeping-related questions, (3) answer payroll and benefit related questions from client contacts and employees via email and (4) develop, modify, and enforce payroll policies.

• Remain current on (1) payroll-related, multi-state wage and hour, tax related and payroll-tax related compliance issues, (2) the isolved HCM system, and (3) HCM application developments. Provide expertise regarding new/enhanced applications to the client.

• Maintain effective communication with clients and employees to obtain payroll data such as employee demographics, salary adjustments, special payments, tax allocations, employee deductions, etc.

• Ensure client information and employee data is accurate and up to date in the HCM system.

• Organize, enter, and assure all payroll-related data (including new hires, status changes, and termination information) necessary to timely and accurately process payroll with a cross-functional team.

• Send pre-process reports and related information to the client for approval, if applicable.

• Approve and submit payroll on behalf of client.

• Maintain total confidentiality with customer information.

• Ability to learn HR practices to further personal career pathing.

• Continuously improve and effectively contribute to a continuous improvement work culture.

• Stay current with changing technology, including software programs.

• Uphold, support, and promote all company policies and procedures.

What experience and skills do I need to be successful?

• Education and Experience – Associate's Degree (A.A) in Accounting. Human Resources, or a related field preferred. A minimum of two years payroll processing experience required. Fundamentals of Payroll Certification (FPC) or Certified Payroll Professional (CPP) is desirable.

• Communication – Proven effective oral and written communications skills.

• Technology – Strong skills in using Microsoft Office applications (particularly Excel and Word) and Adobe Flyer. Proficient in working with payroll data, multi-state wage and hour laws and HCM functionality.

• Relationship Development – Have excellent customer service and relationship-building skills. Be professional and approachable, with the ability to provide quality customer service to multiple diverse work groups.

• Multitasking – Have strong time management skills. Able to handle multiple priorities simultaneously. Must be able to handle disruptions without allowing them to affect delivery of quality and timely services. Be a self-starter and collect and analyze data, as well as problem solve in a fast-paced environment. Be detail-orientated, accurate and organized.

Great Perks and Benefits:

Some major perks we offer are long‑term job stability, work‑life balance to support raising a family, and significant opportunity to grow your career within the company. In addition:

• Onsite, hybrid, or remote work arrangements.
• Competitive medical, dental, and vision insurance plans.
• FSA/HSA account options.
• Paid Time Off (PTO).
• 401k employer matching program to save for retirement.
• Tuition reimbursement and professional growth opportunities through continuing education.
• Supplemental insurance options for life, AD&D, STD, LTD, and critical illness.
• Bonuses for helping with business development leads.
• Incredible potential for upward mobility and career growth.

What's the schedule?

This role supports our office hours of Monday-Friday 8am-5pm.

What else are you hiring for?

See all Payroll Solutions' openings on their website or reach out to our Lead Recruiting Partner, Lisa Zautke, on LinkedIn.

More about Payroll Solutions:

Payroll Solutions is part of the MBE CPAs affiliate group. The team includes HCM and payroll professionals who implement HCM products and process payrolls for 1000+ clients. We are a proud partner of the isolved HCM suite with 19 office locations including 13 in Wisconsin in Black Earth, Door Country, Fort Atkinson, Mauston, Marshfield, Portage, Reedsburg, Sauk City, Sun Prairie, Tomah, Wausau, Wisconsin Dells-Lake Delton, and our corporate headquarters in Baraboo plus offices in Phoenix, Goodyear, and Chandler, Arizona, in Scottsbluff and Kimball, Nebraska, and Durango, Colorado.