Client Account Manager

Payroll Solutions; Town of Wausau (WI); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Onsite option

Hybrid option

Remote option

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

Paid Time Off

401k match

Tuition reimbursement

Professional growth

Supplemental insurance

Bonus opportunities

Job summary

Payroll Solutions is seeking an Account Manager to act as the main contact for assigned payroll clients, offering payroll support, compliance guidance, and HCM system expertise. The role requires payroll processing experience and the ability to manage multiple client payrolls in a fast-paced environment.

Key duties include client satisfaction, data accuracy, regulatory compliance, and knowledge expansion in HR practices and payroll technology.

Qualifications

• At least two years payroll processing experience.
• FPC or CPP desirable.
• A.A. in accounting, HR, or related field preferred.
• Strong written and spoken communication.
• Proficient with Excel and Word; multi-state payroll knowledge.

Responsibilities

• Serve as primary contact for assigned payroll clients.
• Provide payroll support, compliance guidance, and HCM system expertise.
• Manage client questions, cases, and issues through resolution.
• Ensure payrolls are completed accurately and on time.
• Maintain confidentiality of client and employee data.

Skills

Payroll processing

Customer service

Time management

Data entry

Education

A.A. in accounting/HR

Tools

iSolved HCM

Excel

Word

Adobe Flyer

Job description

What's the role?

The Account Manager serves as the primary point of contact for assigned payroll clients, providing payroll support, client service, compliance guidance, and HCM system expertise. This role requires previous payroll processing experience and the ability to manage multiple client payrolls in a fast-paced environment. Addition duties include:

• Client satisfaction - manage communication and maintain ownership of client questions, cases, and issues through resolution
• Client Support - Assist with the iSolved HCM system; answer payroll, benefits, timekeeping, and employee questions; support payroll policy development, updates and application.
• Payroll compliance - Stay current on multi-state wage and hour laws, payroll taxes, iSolved HCM updates, and new/enhanced HCM applications to provide guidance.
• Client & Employee Communication - Collect and maintain accurate payroll and employee data including new hires, status changes, pay adjustments, deductions, tax allocations, special payments, and terminations.
• Payroll data - Organize and enter; coordinate with cross-functional team members; ensure payrolls are completed accurately and on time.
• Review - Send pre-process reports for client approval when needed, then approve and submit payroll on the client's behalf.
• Confidentiality - Maintain and protect client & employee private information while following company policies and procedure.
• Improvement - Continue developing knowledge of HR practices, payroll technology, and software while contributing to process and service improvements.

What experience and skills do I need to be successful?

• A minimum of two years payroll processing experience required.
• Fundamentals of Payroll Certification (FPC) or Certified Payroll Professional (CPP) is desirable.
• Education and Experience – Associate's Degree (A.A) in accounting, human Resources, or a related field preferred.
• Communication – Proven effective oral and written communications skills.
• Technology – Strong skills in using Microsoft Office applications (particularly Excel and Word) and Adobe Flyer. Proficient in working with payroll data, multi-state wage and hour laws and HCM functionality.
• Relationship Development – Have excellent customer service and relationship-building skills. Be professional and approachable, with the ability to provide quality customer service to multiple diverse work groups.
• Multitasking – Have strong time management skills. Able to handle multiple priorities simultaneously. Must be able to handle disruptions without allowing them to affect delivery of quality and timely services. Be a self-starter and collect and analyze data, as well as problem solve in a fast-paced environment. Be detail-orientated, accurate and organized.

Great Perks and Benefits:

Some major perks we offer are long-term job stability, work-life balance to support raising a family, and significant opportunity to grow your career within the company. In addition:

• Onsite, hybrid, or remote work arrangements.
• Competitive medical, dental, and vision insurance plans.
• FSA/HSA account options.
• Paid Time Off (PTO).
• 401k employer matching program to save for retirement.
• Tuition reimbursement and professional growth opportunities through continuing education.
• Supplemental insurance options for life, AD&D, STD, LTD, and critical illness.
• Bonuses for helping with business development leads.
• Incredible potential for upward mobility and career growth.

What's the schedule?

This full-time role is based out of our Baraboo and Wausau, WI locations; operating during normal business hours 8am - 5pm, Monday - Friday. Remote and hybrid schedules are available although onsite is preferred.

More about Payroll Solutions:

Payroll Solutions is part of the MBE CPAs affiliate group. The team includes HCM and payroll professionals who implement HCM products and process payrolls for 1000+ clients. We are a proud partner of the iSolved HCM suite with 19 office locations including 13 in Wisconsin in Black Earth, Door Country, Fort Atkinson, Mauston, Marshfield, Portage, Reedsburg, Sauk City, Sun Prairie, Tomah, Wausau, Wisconsin Dells-Lake Delton, and our corporate headquarters in Baraboo plus offices in Phoenix, Goodyear, and Chandler, Arizona, in Scottsbluff and Kimball, Nebraska, and Durango, Colorado.