Client Account Manager II - SMB

Alaska Communications; Fairbanks (AK); On-site; USD 60,000 - 76,000; Full time

Job summary

Alaska Communications seeks a Client Account Manager II - SMB to retain and grow our existing customer base, demonstrating the value of ACS solutions and driving increased sales through face-to-face visits. This role emphasizes outside sales and meeting with customers to explore end-to-end technology solutions.

The position requires strong prospecting, 60% off-site field work, and collaboration with internal teams.

Qualifications

• Bachelor's degree in business administration, marketing, information technology or related field.
• Two years of sales experience.
• Experience in B2B sales preferred in telecom or IT.
• Valid driver's license.

Responsibilities

• Meets or exceeds sales goals by assessing customer needs and closing sales.
• Conducts face-to-face visits with customers to develop relationships and revenue.
• Spends at least 60% of time off-site with customers in person.
• Performs account reviews to ensure contracts and information are up to date.
• Prepares sales documentation, activity reports and forecasts.
• Receives and works sales leads through to closing.
• Maintains ongoing relationships to maximize sales opportunities.
• Collaborates with internal stakeholders and improves processes for satisfaction and profitability.
• Performs other duties as assigned.

Skills

Customer focus

Accountability

Sales ability

Relationship building

Technical aptitude

Business acumen

Communication skills

Education

Bachelor's degree in business administration / marketing / IT

Tools

Microsoft Office

Job description

At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?

We are unable to support remote international applicants or routinely sponsor work visas.

The Compensation Range For This Job Is

$60,123.00 - $75,793.00

Position Summary

The Client Account Manager II - SMB: Work as part of our SMB Sales team to retain and grow our existing customer base. Act as a business partner to existing customers with an emphasis on driving increased sales and revenue by demonstrating the value of our products and services. Introduce ACS end-to-end technology solutions to enable customers to solve their current and future business needs. This position requires a strong emphasis on outside sales prospecting and customer visits.

Essential Functions

Reasonable Accommodations Statement

Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions listed below.

Essential Functions

• Meets or exceeds sales goals by assessing current customer needs, strategically identifying Alaska Communications solutions, and closing sales.
• Conducts face-to-face visits with customers to develop relationships and expand revenue sources.
• This position is expected to spend at least 60% of their work week off-site with customers in face-to-face meetings, and prospecting for new customer acquisition.
• Performs account reviews with customers to ensure contracts and account information are up to date and accurate while prospecting for additional sales opportunities.
• Prepares sales documentation, activity reports and forecasts, as required.
• Receives and works sales leads from customer call center and website through to their closing.
• Maintains an ongoing relationship with accounts to ensure positive customer experiences and maximize sales opportunities.
• Develops and maintains collaborative relationships with internal stakeholders. Takes initiative to improve processes that will enhance customer satisfaction and/or increase company profitably.
• Performs other duties as assigned and completes projects not specified in this job description.

Position Qualifications

Competency Statement(s)

• Customer Focused - Think and act in ways that put our customers first and make them promoters of our products and services.
• Accountability - Ability to accept responsibility and account for their actions.
• Sales Ability - Ability to uncover customer business needs and use effective communication skills to direct them to unique ACS solutions.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Technical Aptitude - Ability to quickly learn and use complex systems and applications.
• Business Acumen - Ability to communicate with a high degree of professionalism (written/verbal), effective at decision making, able to forecast sales accurately and analyze financial information.
• Communications skills - Ability to communicate (written/verbal/aural) with a high degree of professionalism.

Skills & Abilities

Education: Bachelor's degree in business administration, marketing, information technology or other closely related fields. Alternate education and training may be substituted for the degree requirement on a year for year basis.

Experience: Two (2) years of sales experience.

Preferred: One (1) year of B2B sales experience in the quota carrying sales environment and telecommunications or information technology experience.

Computer Skills: Demonstrated proficiency working with the Microsoft Office suite, to include Word, Excel, PowerPoint, and Outlook.

Additional Requirements: Valid driver's license is required.

We hope you'll join us as we change lives through technology.