Client Account Manager II - SMB

110 Alaska Communications Systems Holdings, Inc.; Anchorage (AK); On-site; USD 60,000 - 76,000; Full time

Job summary

Alaska Communications seeks a Client Account Manager II – SMB in Anchorage to retain and grow our existing customer base. You will partner with clients, demonstrate the value of ACS solutions, and drive revenue through face-to-face visits and proactive outreach.

The role emphasizes outside sales prospecting, with about 60% travel to meet customers, develop relationships, and close deals while ensuring contracts and accounts are kept up to date.

Qualifications

• Requires 2 years of sales experience.
• Preferred: B2B sales experience in quota environment and telecommunications/IT experience.
• Bachelor’s degree or alternate education/training accepted.

Responsibilities

• Meet or exceed sales goals by assessing customer needs and closing sales.
• Conduct face-to-face visits with customers to build relationships and expand revenue.
• Spend ~60% of time off-site meeting customers and prospecting for new business.
• Review accounts to ensure contracts and information are up to date while pursuing additional opportunities.
• Prepare sales documentation, activity reports, and forecasts as required.
• Receive and work sales leads from call center and website through to closing.
• Maintain ongoing relationships with accounts to ensure satisfaction and maximize opportunities.
• Collaborate with internal stakeholders and seek process improvements to increase profitability.

Skills

Customer focus

Sales ability

Relationship building

Communication skills

Technical aptitude

Business acumen

Driver's license

Education

Bachelor's degree in business or related field

Tools

Microsoft Office

Job description

At Alaska Communications, we’re committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us? We are unable to support remote international applicants or routinely sponsor work visas. The compensation range for this job is: $60,123.00 - $75,793.00

POSITION SUMMARY

The Client Account Manager II – SMB: Work as part of our SMB Sales team to retain and grow our existing customer base. Act as a business partner to existing customers with an emphasis on driving increased sales and revenue by demonstrating the value of our products and services. Introduce ACS end-to-end technology solutions to enable customers to solve their current and future business needs. This position requires a strong emphasis on outside sales prospecting and customer visits.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions listed below.

• Meets or exceeds sales goals by assessing current customer needs, strategically identifying Alaska Communications solutions, and closing sales.
• Conducts face-to-face visits with customers to develop relationships and expand revenue sources.
• This position is expected to spend at least 60% of their work week off-site with customers in face-to-face meetings, and prospecting for new customer acquisition.
• Performs account reviews with customers to ensure contracts and account information are up to date and accurate while prospecting for additional sales opportunities.
• Prepares sales documentation, activity reports and forecasts, as required.
• Receives and works sales leads from customer call center and website through to their closing.
• Maintains an ongoing relationship with accounts to ensure positive customer experiences and maximize sales opportunities.
• Develops and maintains collaborative relationships with internal stakeholders. Takes initiative to improve processes that will enhance customer satisfaction and/or increase company profitably.
• Performs other duties as assigned and completes projects not specified in this job description.

POSITION QUALIFICATIONS

Competency Statement(s)

• Customer Focused – Think and act in ways that put our customers first and make them promoters of our products and services.
• Accountability - Ability to accept responsibility and account for their actions.
• Sales Ability - Ability to uncover customer business needs and use effective communication skills to direct them to unique ACS solutions.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Technical Aptitude - Ability to quickly learn and use complex systems and applications.
• Business Acumen – Ability to communicate with a high degree of professionalism (written/verbal), effective at decision making, able to forecast sales accurately and analyze financial information.
• Communications skills – Ability to communicate (written/verbal/aural) with a high degree of professionalism.

SKILLS & ABILITIES

Education: Bachelor’s degree in business administration, marketing, information technology or other closely related fields.

Alternate education and training may be substituted for the degree requirement on a year for year basis.

Experience: Two (2) years of sales experience.

Preferred: One (1) year of B2B sales experience in the quota carrying sales environment and telecommunications or information technology experience.

Computer Skills: Demonstrated proficiency working with the Microsoft Office suite, to include Word, Excel, PowerPoint, and Outlook.

Additional Requirements: Valid driver’s license is required.

We hope you’ll join us as we change lives through technology. For more than 120 years, our team has served Alaskans with critical telecommunication services. As technology becomes increasingly woven into our lives, we’re focused on delivering world‑class connectivity solutions to our customers, from family homes to statewide enterprises. With career opportunities across the Last Frontier, our team takes pride in serving customers and giving back to our local communities. Exciting challenges are in front of us. We’re actively building Alaska’s fastest internet with fiber to the home. In rural Alaska, we’re building a state‑of‑the‑art network to bridge the digital divide for communities that have gone unserved for too long.