Client Account Manager - Hybrid, Growth & Partnerships

TWIA Insurance Agency; Summerville (SC); Hybride; USD 52 000 - 72 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Benefits

Career growth

Hybrid schedule

Résumé du poste

TWIA Insurance Agency seeks an Account Manager to be the primary contact for clients, focusing on long-term relationships, needs understanding, and coordinating with internal teams to deliver products and services.

The ideal candidate is organized, detail-oriented, and passionate about delivering exceptional customer service while identifying opportunities to expand client partnerships with a proactive, collaborative approach.

Qualifications

• Degree in Business, Marketing, Communications preferred but not required.
• Experience in account management, customer success, sales, or similar role.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with CRM platforms and Microsoft Office (Outlook, Word, Excel).

Responsabilités

• Manage and maintain relationships with assigned client accounts.
• Act as the primary contact for client inquiries and requests.
• Coordinate with internal teams to ensure projects are completed on time.
• Monitor customer satisfaction and address concerns proactively.
• Identify opportunities for upselling and cross-selling services.
• Prepare reports, account updates, and performance reviews.
• Build long-term partnerships based on trust and effective communication.

Connaissances

Communication

Organization

Time management

CRM proficiency

Microsoft Office

Formation

Business/Marketing/Communications degree

Outils

CRM platforms

Microsoft Office

Description du poste

TWIA Insurance Agency seeks an Account Manager to be the primary contact for clients, focusing on long-term relationships, needs understanding, and coordinating with internal teams to deliver products and services.

The ideal candidate is organized, detail-oriented, and passionate about delivering exceptional customer service while identifying opportunities to expand client partnerships with a proactive, collaborative approach.