Client Account Manager

TrustEngine; United States; Remote; USD 55,000 - 105,000; Full time

Job summary

TrustEngine is seeking a Client Account Manager responsible for driving revenue growth and ensuring customer satisfaction across existing accounts. The role requires strong relationship management skills, strategic planning, and the ability to leverage customer data to optimize their engagement with TrustEngine solutions. Ideal candidates will possess excellent communication skills and a proven track record in revenue retention strategies.

Benefits

Fully remote work

100% company paid medical plan

3% paid 401(k) contribution

Paid parental leave

Flexible time off

Professional development opportunities

Employee discounts

Qualifications

• Proven ability to build and maintain long-term relationships.
• Experience in onboarding and developing playbooks.
• Strong commitment to customer satisfaction.

Responsibilities

• Develop account plans to maximize revenue.
• Conduct business reviews to assess customer satisfaction.
• Monitor customer health and mitigate risks.

Skills

Communication

Client relationship management

Data analysis

Strategic planning

Job description

3 weeks ago Be among the first 25 applicants

This range is provided by TrustEngine. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $105,000.00/yr

The Client Account Manager (CAM) plays a crucial role in driving revenue retention and growth while ensuring customer satisfaction and success using our products. As a CAM, you will manage a portfolio of existing accounts, nurture relationships, identify expansion opportunities, and drive revenue through upsells, cross-sells, and renewals. You will be a trusted advisor, leveraging data and product knowledge to optimize your customers' businesses and drive further adoption of TrustEngine solutions.

Responsibilities

• Build and maintain strong relationships with key stakeholders and decision-makers, serving as a trusted advisor starting from onboarding to ensure customers achieve their desired outcomes using TrustEngine solutions
• Develop and execute strategic account plans to maximize revenue and customer lifetime value through upselling, cross-selling, and identifying new opportunities for expansion
• Conduct regular business reviews to assess customer health satisfaction and proactively uncover expansion opportunities
• Achieve assigned revenue targets by proactively identifying and pursuing upselling, cross-selling, and renewal opportunities
• Proactively monitor customer health, identify potential risks, and develop mitigation strategies to ensure continued success and accurately forecast revenue performance
• Provide ongoing support and guidance to customers, ensuring they have the resources and knowledge to fully utilize and succeed with TrustEngine solutions
• Analyze customer data to understand product usage, identify areas for improvement, and drive adoption of Trust engine products by LOs
• Develop and present data-driven recommendations to optimize customers' business processes and maximize the value they derive from TrustEngine solutions
• Collaborate effectively with internal teams (Marketing, Sales, Product, and Support) to convey customer needs and achieve revenue and growth goals
  
  

Requirements

• Proven ability to build and maintain strong, long-term relationships with key client stakeholders
• Experience leading and developing onboarding
• Executing and contributing to playbooks
• Demonstrated experience in driving revenue growth through upselling, cross-selling, and renewals
• Ability to develop and execute strategic account plans to maximize customer lifetime value
• Strong commitment to ensuring customer satisfaction and achieving desired outcomes
• Proficiency in analyzing customer data and providing data-driven recommendations
• Ability to quickly learn and effectively communicate the value of TrustEngine solutions
• Excellent communication and collaboration skills to work effectively with internal teams
  
  

Base Salary Average: $55,000 - $76,000 plus variable up to $30,000

Benefits

Our benefits include but are not limited to the following: Fully remote, 100% individual company paid medical plan option; company 3% paid 401(k) contribution, paid parental leave, flexible (take what you need) time off, ongoing professional development and certification opportunities, competitive salary, special employee discounts and health wellness perks.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  IT Services and IT Consulting

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