Loss Control Client Account Manager

Davies; Forest Home (AL); Remote; USD 65,000 - 70,000; Full time

Job summary

Davies is seeking a Loss Control Client Account Manager to manage client accounts and ensure satisfaction in the insurance sector. The role requires strong communication, problem-solving skills, and at least 5 years of experience. Excellent benefits package and a commitment to a diverse workplace.

Benefits

Medical, dental, and vision plans

401k plan with employer matching

Paid Time Off (PTO) package

Life insurance and disability plans

Qualifications

• 5 years of customer success-related experience and client management.
• Excellent written and oral communication skills required.

Responsibilities

• Manage Loss Control client accounts and resolve service issues promptly.
• Draft and deliver service agreements for new accounts.
• Evaluate price increases to support revenue growth.

Skills

Communication

Problem-solving

Time management

Attention to detail

Team player

Education

Associates degree or higher

Job description

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Department: Risk Management and Loss Control

Location: Home United States

Compensation: $65,000 - $70,000 / year

Department: Risk Management and Loss Control

Location: Home United States

Compensation: $65,000 - $70,000 / year

Description

Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

What's in Store
Davies Risk Services is looking for an experienced Client Account Manager. The ideal professional will be a team player focused on managing clients and working with internal teams. A positive and upbeat perspective is required as well as the ability to work on various projects that will evolve as our technology and processes change.

To be successful in this role, you need to be able to work and communicate with Davies Risk Services associates in all departments as well as with clients. You must have excellent written and oral communication skills as well as possess a strong work ethic and team player mentality. Additionally, you will need to least 5 years of customer success-related experience and client management. This role is a full-time, home-based position.

Key Responsibilities

• Professionally manage Loss Control client accounts and work with DRS, ensuring any service or quality related issues are resolved promptly and thoroughly with focus on client success
• Draft and deliver MSA/SOW for new account set up and annual updated SOW for clients
• Evaluate and negotiate price increases as necessary to support Davies’ growth and revenue
• Have a full understanding of all of Davies service offerings throughout the different divisions and promote cross-sale product offerings to our clients
• Provide quality care and support in a variety of areas including problem solving and responding to clients and colleagues within the required timeframe
• Hold minimum 4 quarterly strategic stewardship calls with client leadership to build multiple relationships within organizations
• Work with all departments within DRS to ensure client success from initial client set up to delivery of the completed report
• Compile and generate time service and profitability reports for client accounts
• Monitor client inspection order volume & collaborate with clients to identify organic growth opportunities
• Coordinate and attend on-site client meetings and industry trade shows (Ability to travel is a requirement of this role
• Monitor inspections for client rejections, cancellations, reorders
• Support company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
• Perform other duties as assigned

This role is a full-time, remote position.

Skills, knowledge & expertise

• Associates degree or higher is preferred but not required
• 2 years of customer success-related experience is preferred but not required
• Industry recognized professional accreditations are preferred but not required
• Proactive, independent, and takes initiative with consistent follow through
• Superb communication skills, verbal and written, conducted in a timely manner
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
• Excellent team player with interpersonal skills
• High level of attention to detail and problem-solving skills
• Capable of working collaboratively and independently with minimal supervision
• Exhibit discretion with sensitive and confidential information
• Display a comfort level working with key people at all levels within an organization
  
  
  

Benefits

Benefits
At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to ensure your health and that of your family.
• A 401k plan with employer matching to help you build a secure financial future.
• Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
• Paid holidays.
• Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.

Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Insurance

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