Key Client Account Manager

Catalyst Consulting; New York (NY); Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Flexible schedule

Unlimited PTO

Work directly with a high-performing team

Job summary

A dynamic performance marketing firm in the United Kingdom is seeking an experienced Account Manager to manage US-based client accounts. The role requires excellent project management skills and a strong understanding of performance marketing fundamentals. Your responsibilities will include managing client communications via various platforms and ensuring project timelines are met. The ideal candidate will thrive in a high-ownership environment and possess the ability to keep projects organized and running smoothly. This is a 100% remote position with flexible scheduling and unlimited PTO.

Qualifications

• Experience working with US-based clients is necessary.
• Strong project management background is required.
• You must be calm, organized, and clear in communication.

Responsibilities

• Act as the primary point of contact for assigned US-based clients.
• Own project management inside ClickUp, managing timelines and tasks.
• Maintain structured communication in Slack.

Skills

Client communication

Project management

Organizational skills

Performance marketing understanding

Multitasking

Tools

ClickUp

Slack

Google Drive

HubSpot

Job description

The Role (Read This Carefully)

This role exists because great performance marketing fails without clear communication, structure, and accountability.

You will own the client relationship and internal coordination, ensuring nothing slips, nothing gets miscommunicated, and nothing is reactive.

You are not here to “check in.”

You are here to run accounts operationally.

What You’ll Actually Do

Client Ownership

• Act as the primary point of contact for assigned US-based clients
• Lead client communication via Slack, email, and scheduled calls
• Translate strategy into clear updates clients actually understand
• Set expectations clearly and proactively — no surprises

Project & Workflow Management

• Own project management inside ClickUp
• Create, manage, and enforce timelines, tasks, and priorities
• Coordinate between performance marketers, strategists, and leadership
• Ensure deliverables are on time, correct, and aligned with strategy

Internal Operations

• Keep accounts running cleanly and predictably
• Maintain documentation, notes, and assets in Google Drive
• Ensure Slack communication is structured, actionable, and professional
• Flag risks, blockers, or scope issues before they become problems

Performance Context (Not Execution)

• Understand the fundamentals of performance marketing
• Speak intelligently about:
• Paid media performance (high level)

You will not run ads, but you must understand what’s happening well enough to manage clients confidently

CRM & Process

Work inside HubSpot to:

• Understand lead flow and sales feedback
• Support reporting and client conversations
• Ensure marketing and sales alignment stays tight

This Role Is For You If…

• You have near-native or native-level English (written and spoken)
• You have experience working directly with US-based clients
• You are calm, organized, and extremely clear in communication
• You think in systems, timelines, and priorities
• You take ownership naturally and don’t wait to be told what to do
• You’ve worked in fast-moving, high-expectation environments
• You enjoy being the person who keeps everything running smoothly

This Role Is NOT For You If…

• Your English is conversational but not professional-level
• You struggle to lead calls or push back when needed
• You need constant direction or reassurance
• You dislike process, documentation, or structure
• You want to “ease into” responsibility
• You are primarily looking for a creative or execution role

Required Experience

• Experience working with US-based clients
• Strong project management background
• Hands-on experience with:
• ClickUp
• Slack
• Google Drive
• HubSpot
• Ability to manage multiple accounts simultaneously
• Foundational understanding of performance marketing strongly preferred
• Paid media
• Pipeline and revenue concepts
• 100% Remote
• Flexible schedule — outcomes matter, not hours
• Unlimited PTO
• Work directly with a high-performing, senior team

How to Apply (IMPORTANT)

We expect a high volume of applications.

We will only review candidates who follow these instructions.

To apply:

Send an introductory email to [e-mail]

Attach your resume

Your experience working with US-based clients

Your project management background

Why you believe you’d excel in a high-ownership account management role

Applications that do not follow this process will not be reviewed.