Client Account Executive, Commercial

United States Digital Space LLC; Austin (TX); Hybrid; USD 70,000 - 100,000; Full time

Job summary

the company is seeking a Client Account Executive, Commercial in Austin, TX with a hybrid work schedule. You will manage a portfolio of existing customers, demonstrate value through the company product suite, and drive year-over-year revenue growth.

You will develop and execute a sales strategy, meet or exceed sales goals, manage relationships, and ensure customers realize value from their account. This role reports to the Sales Manager.

Qualifications

• 1–3 years of sales experience in a dynamic environment.
• Proven ability to meet and exceed revenue targets.
• Strong communication, presentation and influencing skills.
• Experience providing timely forecasts to sales leadership.
• Excellent time management and organizational skills.
• Willingness to travel to customer locations or events.
• SaaS sales background preferred; UCaaS/CCaaS a bonus.
• Experience with CRM (Salesforce) and Google Sheets.

Responsibilities

• Own the sales process from start to finish for a portfolio of existing customers.
• Create an account plan to achieve quarterly goals.
• Cultivate relationships to gain insight into customer strategy and expansion plans.
• Work leads and generate pipeline.
• Achieve or exceed quarterly revenue goals.
• Serve as the company's expert and trusted advisor to customers.
• Identify customers for Customer Advisory Board and Executive Sponsor Program.

Skills

Sales experience

Revenue targets

Communication

Forecasting

Time management

Travel willingness

SaaS sales

Curiosity about customers' business

Tools

Salesforce

Google Sheets

Job description

About the company

the company is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, the company was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust the company. the company is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer

At the company, AI isn't just a feature; it's how our teams do their best work every day. We put powerful AI tools in every employee's hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we've built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role

As a Client Account Executive, Commercial, you will be responsible for providing best-in-class account management across a portfolio of existing the company customers while growing year-over-year revenue. Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional the company product suite offerings.

The CAE will develop and execute a sales strategy for their book of business. They will be responsible for meeting or exceeding sales and revenue goals and objectives, overall customer relationship management, and customer satisfaction. The CAE is ultimately responsible for ensuring our customers are consistently realizing the value of their account, driving positive outcomes for both the customer and the company.

This position reports to our Sales Manager and has the opportunity to be based in our Austin, Texas, Office with a hybrid schedule.

What You'll Do

• Focused on a portfolio of customers, the Commercial CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and the company Partners to grow our existing customer base.
• Create an account plan for how you will achieve your quarterly goals.
• Cultivate relationships with our customers to gain insight into customer strategy and expansion plans.
• Work leads and generate pipeline.
• Achieve or exceed quarterly revenue goals.
• Serve as a the company expert and become a trusted advisor and resource for your customers.
• Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer back to the company.

Skills You'll Bring

• 1-3 years of sales experience in an ever-changing environment.
• Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background.
• Ability to communicate, present, and influence key stakeholders and decision-makers.
• Experience providing timely and accurate forecasts to sales leadership.
• Excellent time management and organizational skills with the ability to track numerous details.
• Willingness to travel to customer locations or events as needed.
• SaaS sales background strongly preferred; bonus points for UCaaS/CCaaS.
• Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).
• Curiosity: Ability to get to know your customers' business, internal teams, and processes.

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