Client Account Executive, T-Mobile

Socket.dev; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Growth opportunities

Inclusive culture

Job summary

Dialpad, the AI platform for customer experience, seeks a Client Account Executive for T-Mobile to manage a portfolio of existing customers and drive year-over-year revenue. You will serve as a trusted advisor, align Dialpad’s product suite with customer goals, and ensure ongoing value delivery.

You will collaborate with Sales, Customer Success, Professional Services, Marketing, and Partners to craft territory plans, grow the book of business, and consistently meet or exceed quarterly targets.

Qualifications

• 3–5+ years of closing sales experience in SaaS.
• Experience with Mid-Market accounts and revenue targets.
• Proven ability to forecast accurately and manage pipelines.
• Strong communication with stakeholders and decision-makers.

Responsibilities

• Own the sales process from start to finish for a portfolio of existing Dialpad customers.
• Develop territory plans and achieve quarterly revenue goals.
• Align Dialpad product offerings with customer goals and expansion plans.
• Provide timely forecasts and become a trusted advisor to customers.
• Collaborate with Sales, Customer Success, and Partners to grow the book of business.

Skills

Closing sales

Mid-Market experience

SaaS sales

Forecasting

CRM experience

Tools

Salesforce

GSuite

Job description

About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn't just a feature; it's how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we've built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role

As a Client Account Executive for T-Mobile at Dialpad, you will be responsible for providing best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue. Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings. The CAE will develop and execute a sales strategy for their book of business. They will be responsible for meeting or exceeding sales and revenue goals and objectives, managing overall customer relationships, and ensuring customer satisfaction. The CAE is ultimately responsible for ensuring our customers continually realize the value of their accounts, driving positive outcomes for both the customer and Dialpad. This position reports to our RVP, Client Sales, T-Mobile.

What you’ll do

Focused on a portfolio of existing customers, the CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base. Create a territory account plan for how you will consistently achieve your quarterly goals and activity metrics. Cultivate relationships with our customers to gain insight into customer strategy and expansion plans-aligning our product suite with their goals. Generate a pipeline and drive an efficient sales process. Achieve or exceed quarterly revenue goals. Serve as a Dialpad expert, becoming a trusted advisor and resource for your customers. Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer to return to Dialpad.

Skills you’ll bring

3-5+ years of experience in a closing sales role. Previous Mid-Market experience preferred. Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background. Ability to communicate, present, and influence key stakeholders and decision-makers. Experience with solution-selling techniques such as SPICED and/or MEDDICC. Experience providing timely and accurate forecasts to sales leadership. Excellent time management skills with the ability to track numerous details. Willingness to travel to customer locations or events as needed. SaaS sales background required, with bonus points for UCaaS/CCaaS. Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).

Why Join Dialpad

Work at the center of the AI transformation in business communications Build and ship agentic AI products that are redefining how companies operate Join a team where AI amplifies every employee’s impact.

• Competitive salary, comprehensive benefits, and real opportunities for growth
• We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.
• We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.
• Our exceptional culture, repeatedly recognized as a Great Place to Work , ensures that every employee feels valued and empowered to contribute to our collective success.

Dialpad is an equal-opportunity employer.

We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.