Client Account Executive

BizLibrary; St. Louis (MO); Remote; USD 90,000 - 100,000; Full time

Job summary

A leading company in the online learning sector seeks a strategic Account Manager to enhance customer retention and drive expansion. The role involves building executive relationships, managing a defined book of business, and utilizing strong communication skills to influence stakeholders, with the opportunity for substantial financial rewards and career growth.

Benefits

Work from anywhere within the US

Competitive Salary

Medical, Dental, and Vision Insurance

Flexible PTO

401K - 100% vested with ~4% match

12 Paid Holidays

Company Laptop

Reimbursement for home office expenses

Employee Referral Bonuses

Short-Term and Long-Term Disability Insurance

FSA & HSA Options

Life Insurance

Personal and Professional Development

Employee Assistance Program (Mental Health)

Parental Leave + baby bonus

Qualifications

• 3+ years of experience in account management, customer success, or sales.
• Experience selling into HR decision makers and navigating complex stakeholder environments.
• Experience selling SaaS or a subscription-based business required.

Responsibilities

• Execute strategies to improve gross retention and net retention.
• Identify and mitigate at-risk accounts, ensuring customer success.
• Build and maintain high-level relationships with customer executives.

Skills

Customer Success

Sales

Account Management

Executive Communication

Tools

Salesforce

Job description

Job Type: Full-Time

We are seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business. In this role, you will be responsible for reducing churn, identifying and closing expansion opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success. You’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor to our clients while contributing to overall revenue growth and strategic account health.

Key Responsibilities

• Customer Retention & Risk Management
• Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth).
• Proactively identify and mitigate at-risk accounts, ensuring long-term customer success.
• Monitor customer health scores, product adoption, and renewal risks.
• Upsell & Expansion
• Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business.
• Effectively manage the upsell pipeline, ensuring a formalized sales process is followed.
• Add revenue to the overall book of business through existing customer growth.
• Executive-Level Customer Communication
• Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals.
• Ensure consistent communication with customer executives to strengthen long-term partnerships.

Qualifications and Experience

• 3+ years of experience in account management, customer success, or sales
• Experience selling into HR decision makers and navigating complex stakeholder environments
• Experience selling SaaS or a subscription-based business required.
• Strong experience with CRM (Salesforce preferred) and customer success data analysis
• Exceptional executive communication skills, with the ability to influence at all levels.

$90,000 - $100,000 a year

Salary listed is for the base salary. This position is also eligible for quarterly, semi-annual, and annual bonuses.

Benefits:

-Work from anywherewithin the US for most roles

-Competitive Salary

-Medical, Dental, and Vision Insurance

-Flexible PTO

-401K - 100% vested with ~4% match

-12 Paid Holidays

-Company Laptop

-Reimbursement for home office expenses

-Employee Referral Bonuses

-Short-Term and Long-Term Disability Insurance

-FSA & HSA Options

-Life Insurance

-Personal and Professional Development

-Employee Assistance Program (Mental Health)

-Parental Leave + baby bonus