Client Account Coordinator - Enterprise Fleet Management

Enterprise Fleet Management; Phoenix (AZ); Remote; USD 30,000 - 31,000; Full time

Benefits offered by this job

Paid vacation & time off

Medical, dental & vision insurance

Health Savings Account

Life and disability insurance

Fertility benefits

Employee Assistance Programs

Profit sharing & 401(k) with match

Discounts

Job summary

Enterprise Fleet Management, a business line of Enterprise Mobility, is hiring a Client Account Coordinator in the Collections Team. The role focuses on researching billing questions, contacting customers on AR balances, and serving as the main AR/billing contact for local sales teams and offices.

This full-time remote position is based in the Greater Phoenix area with hours Mon–Fri 8:00–17:00 CST. The compensation ranges from $21.59 to $22.50 per hour, USD, with a comprehensive benefits package

Qualifications

• Minimum 2 years accounting, billing or AR experience.
• Minimum 2 years customer service experience.
• Must be authorized to work in the United States.

Responsibilities

• Research and contact customers on accounts receivable balances via phone and email.
• Act as a subject matter expert for billing and AR, providing timely responses to escalated issues.
• Identify customers in risky positions and provide problem resolution.
• Complete detailed account reconciliations and apply payments per policies.
• Partner with departments to research and process billing and accounting transactions.

Skills

Customer service

Detail-oriented

Communication

Education

Some college coursework in Accounting or Business

Tools

QuickBooks

PeopleSoft Financials

MS Excel

Job description

Overview

As we continue to build our team in support of our vision to be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility, is excited to announce the opening of a Client Account Coordinator - Collections Team!

Overview

As we continue to build our team in support of our vision to be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility, is excited to announce the opening of a Client Account Coordinator - Collections Team!

The Client Account Coordinator is a collections role that is responsible for the accounting administrative functions within Fleet Management. Those functions include, but are not limited to, researching billing questions and contacting customers on accounts receivable balances. In addition, the Client Account Coordinator will be the main point of contact for accounts receivable and billing questions for the local sales teams, administrative offices and external customers. The ideal candidate is a team player who is detail-oriented, organized and has the ability to develop relationships while displaying excellent customer service.

This is a full-time remote position that will allow you to work 100% from your home residence in the Greater Phoenix, AZ Metropolitan area. The schedule for position is Monday through Friday 8 a.m. to 5 p.m. Central Standard Time (CST).

The pay for this position is $21.59 to $22.50 per hour USD. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business and organizational needs.

Enterprise Fleet Management also offers a benefits package including paid vacation and choice time days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing, 401(k) employer match, discounts and more!

Company Overview

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 800,000 vehicles and growing at 6 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.

Responsibilities

• Research and contact customers on accounts receivable balances on a daily basis via phone and email to obtain payment and negotiate a payment plan when necessary.
• Act as a subject matter expert for billing and AR by providing timely and accurate responses to escalated issues/questions from both the local office and customers
• Identify customers that are in a risky position and provide problem resolution when needed
• Pro-actively escape problem accounts to AR Supervisor, AR Manager, and group Finance Managers based on risk / equity position, amount of past due and bad debt impact
• Complete detailed account reconciliations and apply payments to ensure all rules of asset backed financing are followed
• Perform account maintenance in PeopleSoft AR in compliance with accounting policies
• Partner with other departments and local offices to research and process billing and accounting transactions
• Review, research, and clear AR balance sheet accounts
• Manage banking information of customers for automatic and manual electronic funds transfers
• Other duties as assigned

Qualifications

• Must currently live in the Greater Phoenix, AZ Metropolitan area
• Minimum 2 years accounting, billing or AR experience
• Minimum 2 years customer service experience
• Accounting Software knowledge preferred (Quickbooks, PeopleSoft Financials, etc)
• Some college coursework in Accounting or Business preferred
• Intermediate proficiency with MS Excel
• Must have the ability to meet all work from home technical requirements
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Competency Based Qualifications

• Ethics & Values
• Executing
• Customer Service
• Detail-Oriented
• Problem Solving
• Communication
• Resilience

Work From Home (WFH) Requirements

• Terrestrial cable or fiber internet connections are strongly preferred. Satellite internet connections are not supported
• High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/)