Client Account Coordinator

Ashfield Healthcare, LLC; Yardley (WA); Hybrid; USD 36,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Disability and life insurance

Paid maternity and paternity leave

Company-paid holidays

Job summary

Inizio Engage is seeking an organized client account coordinator to support the biotechnology programs. You will build and maintain project databases, compile activity reports, and assist onboarding for new hires.

You will liaise with program training and other functions to ensure everything is prepared for induction. This role requires HIPAA privacy awareness, strong multitasking, and proactive problem-solving, with travel up to 25%.

Qualifications

• Bachelor’s degree or equivalent work-related experience
• 3+ years in an administrative role with client interaction
• Strong interpersonal, communication, and leadership abilities
• Ability to multitask with high attention to detail and accuracy
• Excellent planning and organizational skills with client focus
• Process excellence and proactive problem-solving
• Strong knowledge of Microsoft Office and databases
• Willing to travel up to 25%
• The base pay range is $36K–$66K per year

Responsibilities

• Create and maintain all project-related databases and rosters
• Assist in creating and maintaining project-specific activity reports
• Liaise with the Program Training Manager for onboarding planning
• Assist in onboarding new hires including IT equipment and rosters
• Attend live client meetings and other commitments as appropriate
• Support the programs compliance function with administrative help
• Complete required admin tasks on time and update systems
• Follow company and client policies and training requirements
• HIPAA privacy compliance awareness
• Function autonomously to complete tasks with minimal supervision
• Return and maintain company equipment per instructions

Skills

Administrative experience

Interpersonal skills

Communication

Leadership

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Database systems

Job description

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. The client account coordinator is to provide high-level operational support to all program employees. To assist the operations team with any client or Inizio Engage related needs and requirements. This is your opportunity to join Inizio Engage and represent a top biotechnology company!

Why You’ll Love Working Here

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
• Company-paid holidays so you can rest, recharge, and focus on what matters most
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference
• We’re also proud to be recognized for creating an exceptional employee experience: Best Place to Work in BioPharma — 2022, 2023, 2025 Certified Great Place to Work® — 2021, 2023, 2025, 2026 Learn more: https://www.greatplacetowork.com/certified-company/7003732

What will you be doing?

• To create and maintain all project related databases and rosters which includes maintaining team checklists
• To assist in the creation and maintenance of all project-specific activity reports (weekly, monthly, and annually) as directed by the line manager
• Liaise with the Program Training Manager to assist with the planning and scheduling of new hires’ onboarding
• Assist in the operations-based onboarding process for new hires – to include, but not limited to IT equipment, updating of rosters and liaising with other functions to ensure everything is prepared for the induction of the new hire
• Attendance at live client meetings, operational meetings, conferences, and other various commitments as appropriate
• Support the programs compliance function with administrative support
• Completes all required administrative tasks in a timely manner within the deadlines required for the program, and Inizio Engage. Some of these could include daily computer updates, weekly summary of activity reports, emails, and time reporting
• Adhere to all and complete all company and client policies, procedures and training requirements as required
• Must protect patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
• Must be able to function autonomously to complete essential tasks with minimal direct supervision or oversight and use critical thinking skills to resolve issues
• Return and maintain all company equipment and materials according to company instructions

What do you need for this position?

• Minimum of a bachelor’s degree or equivalent work-related experience
• 3+ years’ experience in an administrative role with some client interaction/responsibility
• Highly motivated individual with excellent interpersonal, communication, and leadership capabilities
• Ability to multitask while maintaining high attention to detail and accuracy
• Strong planning and organizational skills coupled with a real focus on client and customer delivery.
• Process excellence and ability to problem solve and be proactive
• Strong working knowledge of Microsoft Office and Database systems
• Up to 25% travel, when required
• The base pay range for this position is $36K – $66K per year.
• The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. To learn more about Inizio Engage, visit us at: https://inizio.com/

Equal Opportunity & Inclusion

Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law. Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.

Candidate Use of Artificial Intelligence in Interviews As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates may submit requests for reasonable accommodation in accordance with applicable law to the Inizio Engage Talent Acquisition team.

Inizio Engage is a strategic, commercial and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. That’s why at Inizio Engage we’ve brought together a group of more than 7,000 experts, working in more than 20 countries. A passionate, diverse team with global reach and local knowledge. Together, we partner with our clients to challenge conventional thinking to empower people to make better health decisions and enhance treatment outcomes across the globe.