Virtual Clinical Educator

Inizio Engage; Northern (KY); Hybrid; USD 33,000 - 61,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision coverage

401(k) with company match

Paid time off

Paid holidays

Career growth opportunities

Job summary

Inizio Engage is seeking candidates to provide telephonic educational support to identified patients in a disease-state area. You will deliver therapy education, collect demographic data in the CRM, and uphold program guidelines while ensuring privacy and high-quality service.

Training will be provided, and you’ll join a collaborative team with opportunities for growth. The role requires healthcare licensure in the U.S.

Qualifications

• Must hold a current U.S. healthcare professional license (RN, RT).
• 2+ years in respiratory disease state or related field preferred.
• Strong customer-service orientation with ability to maintain HIPAA privacy.

Responsibilities

• Provide inbound or outbound non-promotional disease state education and support to identified customers.
• Deliver therapy education and support to patients and caregivers.
• Enter demographic data into the designated CRM system for enrollment and documentation.

Skills

Interpersonal communication

Telephone etiquette

Call center technology

Attention to detail

Education

Associate degree/Bachelor’s/BSN or equivalent

Tools

Microsoft Office

CRM systems

Database systems

Job description

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. To deliver telephonic educational support to identified patients within in the field of a designated disease state to meet all relevant standards as set by the company and Clinical Manager. This is your opportunity to join Inizio Engage and represent a top biotechnology company!

Why You’ll Love Working Here

We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
• Company-paid holidays so you can rest, recharge, and focus on what matters most
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference

We’re also proud to be recognized for creating an exceptional employee experience: Best Place to Work in BioPharma — 2022, 2023, 2025 Certified Great Place to Work® — 2021, 2023, 2025, 2026

Learn more: https://www.greatplacetowork.com/certified-company/7003732

What will you be doing?

• To provide inbound or outbound non-promotional disease state related education and/or support to identified customers as directed by the client company
• To provide therapy education and support
• To collect, confirm and enter demographic data into the designated Client Relationship Management system (CRM) for program enrollment and program documentation, as required
• Maintaining excellent quality and provide superior customer service while adhering to program call guides, talking points, FAQs.
• To use only approved materials provided by Inizio or by the client, without changing, copying, or distributing the information
• To attend and successfully complete all trainings, courses and related competency assessments per the program requirements within an appropriate standard and specified timeframe
• Complete all required administrative responsibilities within the deadlines required for the program, and Inizio Engage. e.g. computer updates, emails, and time reporting
• Attend local and national program meetings and/or conferences, as required and if possible
• Adhere to all company and client policies, procedures and training requirements
• Perform other reasonable duties as requested
• Must safeguard patient privacy and confidentiality in remote setting by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA) including call monitoring of Inizio Engage staff to ensure they are adhering to this requirement set forth by US Department of Health and Human Services
• Return and maintain all company equipment and materials according to company instructions

The base pay range for this position is $23.80/hr – $44.20/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

What do you need for this position?

• Current U.S. Healthcare professional license (RN, RT)
• Associate degree/Bachelor’s/BSN or equivalent work-related experience
• Preferred minimum of 2 years of experience working in respiratory disease state or related field
• A highly motivated self-starter with a desire to update professional knowledge base regularly
• Competency with Call Center Telephone Technology
• Preferred Demonstrate effective and professional communication
• Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
• Demonstrable organizational skills and the ability to manage multiple tasks
• Ability to multitask while maintaining high attention to detail and accuracy
• Process excellence and ability to problem solve and be proactiveStrong working knowledge of Microsoft Office, client-specific applications, and database systems
• Ability to join frequent meetings and calls without disruption or disconnecting

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. To learn more about Inizio Engage, visit us at: https://inizio.com/

Equal Opportunity & Inclusion

Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law. Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.

Candidate Use of Artificial Intelligence in Interviews

As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates may submit requests for reasonable accommodation in accordance with applicable law to the Inizio Engage Talent Acquisition team.

Inizio Engage is a strategic, commercial and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. That’s why at Inizio Engage we’ve brought together a group of more than 7,000 experts, working in more than 20 countries. A passionate, diverse team with global reach and local knowledge. Together, we partner with our clients to challenge conventional thinking to empower people to make better health decisions and enhance treatment outcomes across the globe.