Client Account Manager

Inizio Engage; Northern (KY); Hybrid; USD 56,000 - 104,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Company-paid holidays

Recognition programs

Career growth & development

Job summary

Inizio Engage is seeking a Client Account Manager to oversee all aspects of program implementation, maintenance, and expansion for assigned biotech clients. You will translate client needs into effective solutions, manage status communications, and drive on-time delivery within budget.

The role requires 3–5 years in client or project management, pharma experience, and strong MS Office skills. Travel may be required; the final compensation will reflect experience and internal equity.

Qualifications

• Bachelor’s Degree or equivalent work related experience.
• 3-5 years client or project management, or related experience preferred
• 3-5 years pharmaceutical experience preferred
• 3-5 years contact center experience preferred
• Must be highly organized, with solid relationship building skills
• Strong critical thinking and creative problem-solving skills
• Excellent with Microsoft Office programs including Excel and PowerPoint
• Excellent oral and written communication skills as well as customer service and negotiation skills
• Ability to travel as necessary or required, which may include overnight and/or weekend travel

Responsibilities

• Lead and support all aspects of program implementation, maintenance and/or expansion; probe, clarify and determine clients’ needs to develop effective solutions
• Communicate with and issue status updates to the client regularly throughout the implementation process and during the life of the program
• Schedule and facilitate status calls with frequency appropriate to the needs of the program
• Ensure that all client needs are met with a high degree of quality
• Create and maintain reports and analysis/insight as dictated by the needs of program and/or client
• Provide accurate and timely invoicing and track costs against client budget
• Author and maintain client specific SOPs and Work Instructions
• Provide ad-hoc proposals and pricing as needed
• Schedule and spearhead creation and delivery of periodic business reviews
• Take lead on annual contract renewal process (if applicable); with involvement by the appropriate Inizio resources
• Strategize and collaborate with clients and internal teams to identify efficiencies and offer creative solutions to client
• Must safeguard patient privacy and confidentiality by following HIPAA guidelines

Skills

Client management

Project management

Pharma experience

Travel readiness

MS Office

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Excel

PowerPoint

Job description

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. The Client Account Manager, accomplishes project objectives by planning, evaluating and improving project specific activities. The Client Account Manager has responsibility for the day to day relationship with the assigned client(s), and in order to be successful, must collaborate effectively with internal resources/ departments. The Client Account Manager must ensure that agreed client objectives are met or exceeded in a manner that is fiscally responsible for both the client and Inizio. This is your opportunity to join Inizio, and represent a top biotechnology company!

Why You’ll Love Working Here

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
• Company-paid holidays so you can rest, recharge, and focus on what matters most
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference
• We’re also proud to be recognized for creating an exceptional employee experience: Best Place to Work in BioPharma —2022,2023,2025 Certified Great Place to Work® —2021,2023,2025,2026

Learn more: https://www.greatplacetowork.com/certified-company/7003732

What will you be doing?

• Lead and support all aspects of program implementation, maintenance and/or expansion; probe, clarify and determine clients’ needs to develop effective solutions
• Communicate with and issue status updates to the client regularly throughout the implementation process and during the life of the program.
• Schedule and facilitate status calls with frequency appropriate to the needs of the program.
• Ensure that all client needs are met with a high degree of quality
• Create and maintain reports and analysis/insight as dictated by the needs of program and/or client.
• Provide accurate and timely invoicing and track costs against client budget.
• Author and maintain client specific SOPs and Work Instructions.
• Provide ad‑‑hoc proposals and pricing as needed.
• Schedule and spearhead creation and delivery of periodic business reviews.
• Take lead on annual contract renewal process (if applicable); with involvement by the appropriate Inizio resources.
• Strategize and collaborate with clients and internal teams to identify efficiencies and offer creative solutions to client.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

What do you need for this position?

• Bachelor’s Degree or equivalent work related experience
• 3-5 years client or project management, or related experience preferred
• 3-5 years pharmaceutical experience preferred
• 3-5 years contact center experience preferred.
• Must be highly organized, with solid relationship building skills
• Strong critical thinking and creative problem‑solving skills
• Proposal writing and pricing experience a plus.
• Excellent with Microsoft Office programs including but not limited to Excel and Power Point
• Excellent oral and written communication skills as well as customer service and negotiation skills
• Ability to travel as necessary or required, which may include overnight and/or weekend travel
• The base pay range for this position is $56K – $104K per year.
• The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. To learn more about Inizio Engage, visit us at: https://inizio.com/

Equal Opportunity & Inclusion

Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

The base pay range for this position is $56K – $104K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs. Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law. Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.

Candidate Use of Artificial Intelligence in Interviews

As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates may submit requests for reasonable accommodation in accordance with applicable law to the Inizio Engage Talent Acquisition team.

Inizio Engage is a strategic, commercial and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. That’s why at Inizio Engage we’ve brought together a group of more than 7,000 experts, working in more than 20 countries. A passionate, diverse team with global reach and local knowledge. Together, we partner with our clients to challenge conventional thinking to empower people to make better health decisions and enhance treatment outcomes across the globe.