Client Account Coordinator

inizio; United States; On-site; USD 36,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Dental and vision coverage

401(k) with company match

Disability and life insurance

Paid time off

Paid maternity/paternity leave

Company-paid holidays

Awards and recognition

Career development opportunities

Job summary

Inizio Engage, partnering with a leading biotechnology company, seeks a client account coordinator to provide high-level operational support to all program employees and assist the operations team with client and internal needs.

You will manage databases and rosters, aid onboarding, attend meetings, support compliance, and ensure timely tasks while safeguarding HIPAA privacy.

Qualifications

• Minimum of a bachelor's degree or equivalent work-related experience.
• 3+ years' experience in an administrative role with some client interaction/responsibility.
• Strong planning and organizational skills with a focus on client and customer delivery.

Responsibilities

• Create and maintain all project related databases and rosters including team checklists.
• Assist in the creation and maintenance of project-specific activity reports (weekly, monthly, and annually).
• Liaise with the Program Training Manager to assist with onboarding planning and scheduling for new hires.
• Assist in onboarding: IT equipment, updating rosters, liaising with other functions for induction readiness.
• Attend live client meetings and operations conferences as appropriate.
• Support the programs compliance function with administrative tasks.
• Complete required administrative tasks within deadlines for the program and Inizio Engage.
• Adhere to all company and client policies, procedures and training requirements.
• Protect patient privacy and confidentiality per HIPAA guidelines.
• Function autonomously to complete essential tasks with minimal supervision.
• Return and maintain all company equipment and materials.

Skills

Administrative experience

Client interaction

Multitasking

Attention to detail

Microsoft Office

Database systems

Education

Bachelor's degree

Job description

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

The client account coordinator is to provide high-level operational support to all program employees. To assist the operations team with any client or Inizio Engage related needs and requirements.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

Why You'll Love Working Here

We believe great people deserve great support-at work and beyond. That's why we offer a rewards experience designed to help you thrive personally, professionally, and financially:

Competitive pay that recognizes your experience, expertise , and impact

Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave

Company-paid holidays so you can rest, recharge, and focus on what matters most

Recognition programs, contests, and awards that celebrate your contributions

Continuous growth opportunities through learning, leadership development, and career advancement support

A collaborative culture where your ideas are valued and your work makes a difference

Best Place to Work in BioPharma - 2022, 2023, 2025

Certified Great Place to Work - 2021, 2023, 2025, 2026

Learn more: https://www.greatplacetowork.com/certified-company/7003732

What will you be doing?

• To create and maintain all project related databases and rosters which includes maintaining team checklists
• To assist in the creation and maintenance of all project-specific activity reports (weekly, monthly, and annually) as directed by the line manager
• Liaise with the Program Training Manager to assist with the planning and scheduling of new hires' onboarding
• Assist in the operations-based onboarding process for new hires - to include, but not limited to IT equipment, updating of rosters and liaising with other functions to ensure everything is prepared for the induction of the new hire
• Attendance at live client meetings, operational meetings, conferences, and other various commitments as appropriate
• Support the programs compliance function with administrative support
• Completes all required administrative tasks in a timely manner within the deadlines required for the program, and Inizio Engage. Some of these could include daily computer updates, weekly summary of activity reports, emails, and time reporting
• Adhere to all and complete all company and client policies, procedures and training requirements as required
• Must protect patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
• Must be able to function autonomously to complete essential tasks with minimal direct supervision or oversight and use critical thinking skills to resolve issues
• Return and maintain all company equipment and materials according to company instructions

What do you need for this position?

• Minimum of a bachelor's degree or equivalent work-related experience
• 3+ years' experience in an administrative role with some client interaction/responsibility
• Highly motivated individual with excellent interpersonal, communication, and leadership capabilities
• Ability to multitask while maintaining high attention to detail and accuracy
• Strong planning and organizational skills coupled with a real focus on client and customer delivery .
• Process excellence and ability to problem solve and be proactive
• Strong working knowledge of Microsoft Office and Database systems
• Up to 25% travel, when required

The base pay range for this position is $36K - $66K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: https://inizio.com/

Equal Opportunity & Inclusion

Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment withou