Client Account Coordinator

ImpactBio; Atlanta (GA); Remote; USD 52,000 - 68,000; Full time

Benefits offered by this job

Remote-friendly work environment

Growth opportunities

Collaborative culture

Job summary

ImpactBio is seeking a highly organized Client Account Coordinator to support program leads, coordinate cross-functional activities, and ensure an exceptional client experience. This role suits someone who thrives in a fast-paced life sciences environment and enjoys managing multiple priorities.

You will maintain rosters, act as a primary client contact, and help deliver on commitments. Collaborating with recruiting, operations, training, and leadership, you’ll support onboarding, reporting, and

Qualifications

• Bachelor’s degree or equivalent experience required.
• Prior experience in account coordination or related field preferred.
• Strong written, verbal, and interpersonal communication skills.
• Excellent organizational and multi-tasking abilities.
• Proficiency in MS Office Suite and CRM systems.

Responsibilities

• Support day-to-day client account management and program execution with Program Leads.
• Maintain rosters, track headcount, territories, onboarding/offboarding status.
• Serve as a primary client communications contact and ongoing support.
• Coordinate client deliverables and ensure timely follow-up on items.
• Partner with recruiting, operations, training, and leadership to meet client needs.
• Maintain records, reporting, and documentation across internal systems.
• Monitor account activity and proactively identify and resolve issues.
• Prepare client reports, status updates, and presentations.
• Support onboarding, scheduling, project coordination, and operations initiatives.
• Help ensure client satisfaction through responsiveness and attention to detail.
• Assist with special projects and additional responsibilities as needed.

Skills

Communication skills

Organizational skills

Time management

Client service mindset

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

CRM systems

Job description

ImpactBio is growing, and we’re looking for a highly organized, proactive, and client-focused Client Account Coordinator to join our team. In this role, you’ll work closely with the Program Leads to support client programs, coordinate cross-functional activities, and help ensure an exceptional experience for both clients and internal stakeholders.

This is a great opportunity for someone who thrives in a fast-paced environment, enjoys managing multiple priorities, and wants to grow within a dynamic life sciences organization.

In This Role, You Will:

• Work closely with the Program Leads to support day-to-day client account management and program execution
• Maintain and manage program rosters, including tracking headcount, territory assignments, onboarding/offboarding status, and organizational updates
• Serve as a key point of contact for client communications and ongoing support
• Coordinate client deliverables and ensure timely follow-up on action items
• Partner with internal teams including recruiting, operations, training, and leadership to support client needs
• Maintain accurate records, reporting, and documentation across internal systems
• Monitor account activity and proactively identify and resolve issues
• Prepare client reports, meeting materials, status updates, and presentations
• Support onboarding, scheduling, project coordination, and operational initiatives
• Help ensure a high level of client satisfaction through responsiveness and attention to detail
• Assist with special projects and additional responsibilities as needed

Qualifications & Skills

• Bachelor’s degree or equivalent experience required
• Prior experience in account coordination, client services, customer support, project coordination, or related field preferred
• Strong written, verbal, and interpersonal communication skills
• Excellent organizational skills with the ability to manage multiple priorities simultaneously
• Strong attention to detail and problem-solving abilities
• Proficiency in Microsoft Office Suite and CRM systems
• Ability to work independently while collaborating effectively across teams
• Professionalism, adaptability, and a customer-service mindset
• Ability to thrive in a fast-paced, evolving environment
• Strong time management and follow-through skills

What We Offer

• Competitive compensation
• Comprehensive benefits package including medical, dental, vision, and paid time off
• Remote work environment with flexibility
• A collaborative culture where your contributions make a visible impact
• Opportunity for professional growth and advancement
• Exposure to a diverse portfolio of life sciences and healthcare clients
• The opportunity to be part of a high-performing and rapidly growing organization

About ImpactBio

At ImpactBio, we launch and scale teams differently—and it shows. We partner with leading life sciences organizations to build flexible, high-performing commercial solutions that drive results. Our team is passionate about supporting clients, employees, healthcare providers, and patients alike.

If you’re looking to grow your career with a company that values collaboration, accountability, and innovation, we’d love to hear from you.

ImpactBio is an Equal Opportunity Employer (M/F/V/D). We appreciate your interest in ImpactBio; however, only qualified candidates will be contacted.