Client Access & Office Coordinator

Ryther; Seattle (WA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical & Dental Benefits

Vacation days

Sick days

Paid holidays

Floating holiday

Telehealth access

WorkLife EAP

403b retirement plan

Life Insurance

Student loan forgiveness

Referral bonus

Job summary

Ryther is seeking a Client Access & Office Coordinator in Seattle to be the friendly first contact for families seeking care. You will manage calls, greet clients, and help schedule their initial appointments to connect them with the services they need.

This role blends fast-paced scheduling with relationship-building at the front desk, requiring proactive outreach to prospective clients and efficient coordination of care timelines.

Qualifications

• Experience handling phone calls and scheduling in a care setting.
• Strong communication and de-escalation skills with distressed clients.
• Proficient data entry and basic computer use with EHR/HIPAA awareness.

Responsibilities

• Field incoming calls, greet clients and visitors at the front desk.
• Proactively schedule first appointments and coordinate care for families.

Skills

Phone handling

De-escalation

Outbound scheduling

Data entry / EHR

Onsite attendance

Job description

Client Access & Office Coordinator

Do you love connecting with people and want your work to actually mean something? Ryther is looking for a Client Access & Office Coordinator to be the welcoming first point of contact for families seeking care — on the phone, at the front desk, and in getting them scheduled for the help they need.

This role blends the fast pace of a call center/scheduling environment with the relationship-building of front office and client acquisition work. You'll field incoming calls, greet clients and visitors, and proactively reach out to prospective clients and families to get them booked for their first appointment — turning inquiries into scheduled care.

Desired Skills:

• Phone (text/call) handling skills
• De-escalation / composure with distressed people
• Outbound scheduling/conversion ability
• Data entry / basic computer proficiency / EHR and HIPAA
• Reliable onsite attendance

You’ll have the following benefits:

• Medical/Dental Benefits (Premium covered up to 94% by Ryther, depending on plan , and we pay $5000.00 towards your deductible and out of pocket max)
• 15 Days Paid Vacation (which increases to 17 after your second year, and by 1 each year after that)
• 10 Sick Days (Vacation and Sick time rollover)
• 9 Paid Holidays, and 1 Floating Holiday
• Free Medical Telehealth Appointments for you and anyone in your household (General Medical, Dermatology, Mental Health, Neck and Back Care, Nutrition, etc.)
• Employee Assistance Program for you and your family through WorkLife
• 40% Off Aflac Supplemental Insurances (Free Aflac Identity Theft Protection)
• 403b Tax Deferred Retirement Plan
• Life Insurance ($50,000.00)
• Ryther is a registered 501c(3) which qualifies for the federal Student Loan Forgiveness program
• Monthly bonus based on number of scheduled referrals

What We Value:

• Commitment to Ryther’s mission, vision, and values.
• Respect for diverse lifestyles, cultures, and abilities.
• Team-oriented mindset with strong self-management skills.
• Adaptability and a proactive approach to change and servant leadership.

Ryther seeks to create a work environment that reflects the diverse community that it serves. People of color, LGBTQIA2s+, persons with disabilities, and multi-lingual individuals encouraged to apply. Our diversity is our strength!

For a full job description, please see our website www.ryther.org.