Client Access Coordinator

Default Brand; Bloomington (IN); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

UKG Wallet

Health insurance

Dental insurance

Vision insurance

HSA/FSA

Employee Assistance Plan (EAP)

Life/AD&D Insurance

Disability insurance

Retirement plan with company match

Paid time off (5 weeks)

Holiday pay

Job summary

Fraser is seeking a Client Access Coordinator to support clinical administrative and client services functions, including contact center support, referrals, and enrollment coordination. The role focuses on helping clients access Fraser’s services with professional reception and collaborative teamwork.

The position requires effective English communication, prioritizes diversity and inclusion, and offers a hybrid schedule in Bloomington, MN.

Qualifications

• BA/BS in sociology, psychology or related field preferred, but not required.
• Minimum one year of related experience is preferred - intake, scheduling, health care, insurance, and customer service experience
• Provides an attitude and awareness of customer service that demonstrates a respect of others, commitment to success, and value of relationships.
• Effective communication in the English language, including verbal and written communication with both internal and external contacts with strong telephone skills required.
• Commitment to promoting diversity, multiculturalism and inclusion with focus on culturally responsive practice, internal self‑awareness and reflection.

Responsibilities

• Respond to incoming phone calls in a timely, professional, and courteous manner, providing a positive experience for clients, families, and community partners.
• Triage calls and direct callers to the appropriate Fraser location, program, or team as needed.
• Research and provide accurate information to answer questions and assist callers with navigating Fraser services.
• Complete required checklists, follow‑up tasks, and other responsibilities within designated timeframes.
• Process internal referral requests and complete appropriate enrollment tasks in a timely manner.
• Monitor available enrollment slots and proactively communicate availability through outbound calls.
• Identify and document future scheduling needs, including preferred appointment times, locations, and other client considerations.
• Coordinate scheduling for specialized service areas, including referrals, waitlists, special relationships, and unique Fraser services.
• Maintain accurate and timely documentation related to referrals, scheduling, and enrollment activities.
• Provide professional and welcoming support to clients and families through clinical reception and other administrative functions.
• Collaborate with clinical and administrative teams to ensure clients receive timely and appropriate access to services.
• Follow established workflows, procedures, and confidentiality requirements when handling client information.

Skills

Customer service

Phone skills

English communication

Diversity inclusion

Education

BA/BS in sociology

Job description

Build Something Bigger — And Change Lives, Including Your Own. In 1935, Louise Whitbeck Fraser opened a school in her home for people with disabilities — defying social expectations and choosing compassion over convention. She believed everyone deserves the chance to reach their potential and thrive. Today, that same bold spirit is alive in every Fraser service. We’re still building something bigger — a more inclusive, connected world where everyone belongs. At Fraser, you’ll find more than a job. You’ll find purpose. You’ll find growth. And you’ll find a place where your work changes lives — including your own.

As a Client Access Coordinator , you’ll play an important role in helping clients access Fraser’s services. You’ll support a variety of clinical administrative and client service functions, including contact center support, referral and specialty scheduling, enrollment coordination, and clinical reception.

Contact Center & Client Support

• Respond to incoming phone calls in a timely, professional, and courteous manner, providing a positive experience for clients, families, and community partners.
• Triage calls and direct callers to the appropriate Fraser location, program, or team as needed.
• Research and provide accurate information to answer questions and assist callers with navigating Fraser services.
• Complete required checklists, follow‑up tasks, and other responsibilities within designated timeframes.

Referrals & Specialty Scheduling

• Process internal referral requests and complete appropriate enrollment tasks in a timely manner.
• Monitor available enrollment slots and proactively communicate availability through outbound calls.
• Identify and document future scheduling needs, including preferred appointment times, locations, and other client considerations.
• Coordinate scheduling for specialized service areas, including referrals, waitlists, special relationships, and unique Fraser services.
• Maintain accurate and timely documentation related to referrals, scheduling, and enrollment activities.

Clinical Reception & Administrative Support

• Provide professional and welcoming support to clients and families through clinical reception and other administrative functions.
• Collaborate with clinical and administrative teams to ensure clients receive timely and appropriate access to services.
• Follow established workflows, procedures, and confidentiality requirements when handling client information.

Qualifications

• BA/BS in sociology, psychology or related field preferred, but not required.
• Minimum one year of related experience is preferred -intake, scheduling, health care, insurance, and customer service experience
• Provides an attitude and awareness of customer service that demonstrates a respect of others, commitment to success, and value of relationships.
• Effective communication in the English language, including verbal and written communication with both internal and external contacts with strong telephone skills required.
• Commitment to promoting diversity, multiculturalism and inclusion with focus on culturally responsive practice, internal self‑awareness and reflection.

Benefits for Full-time Employees (30+ hours per week)

• UKG Wallet – Eligible employees can access earned wages before payday for added financial flexibility
• Medical, dental and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee Assistance Plan (EAP)
• Life, AD&D and Voluntary Life Insurance
• Long-Term Disability, Voluntary Short-Term Disability, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance
• Pet Insurance403(b) Retirement Plan with Company Match
• Work-Life Balance; 5 weeks of paid time off annually (18 days PTO + 9 Paid Holidays)

Location, Schedule & Pay

• Bloomington, MN
  • Hybrid
• Monday through Friday between 8:45 am-5:15 pm.

Why Join Fraser

• Meaningful Impact
  Help individuals and families lead more connected, independent, and fulfilling lives. Your impact here is real — and lasting.
• Competitive Pay & Benefits
  Fraser offers fair pay and comprehensive benefits that support your health, well-being, and future goals.
• Flexibility & Work-Life Balance
  With flexible schedules, generous paid time off, and wellness programs, Fraser helps you care for others without sacrificing yourself.
• Grow Your Career With Us
  We invest in your development with training, licensure support, leadership pathways, and real opportunities to advance.
• Culture That Lives Its Values
  Inclusion isn’t just a buzzword — it’s how we operate. You’ll be seen, heard, and supported to bring your full self to work.
• Thrive with Stability and Purpose
  With nearly 90 years of trusted service and continued growth, Fraser is a nonprofit where you can build a lasting, mission‑driven career.

Fraser is Minnesota’s leader in autism, mental health, and disability services — and one of the few Certified Community Behavioral Health Clinics (CCBHCs) in the state. As a nonprofit organization, we provide integrated community behavioral healthcare that improves quality, accessibility, and coordination of care. We lead with compassion, innovate with purpose, and fight for inclusion — every single day. Ready to Build Something Bigger? Join Fraser. Grow with us. Make a difference. Because when you thrive, so does the world around you.

Fraser is an Affination Action and Equal Opportunity Employer.

Diversity, Inclusion, and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti‑racism at Fraser. Our anti‑racism committee assesses, develops, and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.

Fraser is an Affination Action and Equal Opportunity Employer.

Diversity, Inclusion, and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti‑racism at Fraser. Our anti‑racism committee assesses, develops, and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.