Patient Access Coordinator – Medical Receptionist

Fraser; BLOOMINGTON (MN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

UKG Wallet

Medical, dental and vision insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

403(b) Retirement Plan with Company If

Paid time off (PTO)

Job summary

Fraser in Bloomington, MN is seeking a Patient Access Coordinator – Medical Receptionist to be the first point of contact for clients seeking Fraser clinical services. You will greet and check in clients, handle scheduling, verify insurance, maintain records, and collaborate with clinicians to determine appropriate Fraser services.

This on-site, full-time role offers a supportive team, comprehensive benefits, and opportunities to grow within Fraser's mission to expand access to care.

Qualifications

• High School diploma or equivalent required.
• BA/BS in sociology, psychology or related field preferred.
• Minimum one year of related experience (intake, scheduling, health care, insurance and customer service).

Responsibilities

• Provide in-person and telephone support in a timely, professional, and courteous manner to ensure the client has a positive experience.
• Greet and check-in all clients and visitors; answer routine inquiries, collect co-pays, obtain signatures.
• Verify client insurance eligibility and provide scheduling opportunities during visits or calls.
• Maintain accuracy of client records including insurance, demographics, scheduling, and referrals.
• Collaborate with clinicians to complete enrollment and determine Fraser services for each client.

Skills

Customer service

Professional communication

Empathy

Education

High School diploma or equivalent

BA/BS in sociology, psychology or related field

Job description

Patient Access Coordinator – Medical Receptionist

Job Category: Administrative - Clinical

Requisition Number: PATIE015558

• Posted : August 19, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Bloomington, MN, USA

Description

Build Something Bigger — And Change Lives, Including Your Own. In 1935, Louise Whitbeck Fraser opened a school in her home for people with disabilities — defying social expectations and choosing compassion over convention. She believed everyone deserves the chance to reach their potential and thrive. Today, that same bold spirit is alive in every Fraser service. We’re still building something bigger — a more inclusive, connected world where everyone belongs. At Fraser, you’ll find more than a job. You’ll find purpose. You’ll find growth. And you’ll find a place where your work changes lives — including your own.

The Front Desk Client Access Coordinator serves as the first point of contact for new and existing clients seeking Fraser clinical services. This role welcomes and checks in clients at the clinic, completes scheduling and enrollment tasks both in person and over the phone, supports emergency response and preparedness efforts, and provides exceptional customer service with empathy, professionalism, and care.

Job duties:

• Provide in-person and telephone support in a manner that is timely, professional, and courteous to ensure the client has the most positive experience possible.
• Greet and check-in all clients and visitors to the building: answer routine administrative inquiries, collect co-payments, gather required information and signatures.
• Verify client insurance eligibility and provide scheduling opportunities at any time during a client visit or over the phone.
• Maintain ongoing accuracy of client records including insurance, demographic, schedule, and referral information of the client.
• Professional communication and cooperation with clinicians as needed to successfully complete client enrollment, assess client needs, and determine the appropriate Fraser services for each incoming client. Provides all resources and needed information to the client and/or family.
• Effectively communicate with clients/families in a professional manner that supports sensitivity to each client/family’s individual needs. Utilizes and schedules adjunct interpreter services.
• Proactively works referrals and waitlists to offer available scheduling options for clients and meet basic clinician productivity expectations and scheduling targets.
• Monitor and maintain treatment room scheduling and upkeep for all clinic-based appointments and assist with day to day basic building needs.
• Serves as a lead member of the First Response Team during emergency situations and drills by directing and guiding responders, and by assisting with documentation and follow-up after the event.

Join Fraser and be a part of a team that makes a meaningful impact every day.

Qualifications:

• High School diploma or equivalent required.
• BA/BS in sociology, psychology or related field preferred.
• Minimum one year of related experience is preferred -intake, scheduling, health care, insurance, and customer service experience
• Commitment to promoting diversity, multiculturalism and inclusion with focus on culturally responsive practice, internal self-awareness and reflection

Location, Schedule: & Pay:

• Fraser Bloomington, MN
• Full time, Monday through Thursday from 10 AM - 6:30 PM, Friday from 8:30 AM - 5:00 PM

Fraser Offers Benefits for Full-time Employees (30+ hours per week):

• UKG Wallet – Eligible employees can access earned wages before payday for added financial flexibility
• Medical, dental and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee Assistance Plan (EAP)
• Life, AD&D and Voluntary Life Insurance
• Long-Term Disability, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance
• Pet Insurance
• 403(b) Retirement Plan with Company Match
• Work-Life Balance; 5 weeks of paid time off annually (18 days PTO + 9 Paid Holidays)
• Opportunities for community involvement in Fraser-organized events

Why Join Fraser?

• Meaningful Impact
  Help individuals and families lead more connected, independent, and fulfilling lives. Your impact here is real — and lasting.
• Competitive Pay & Benefits
  Fraser offers fair pay and comprehensive benefits that support your health, well-being, and future goals.
• Flexibility & Work-Life Balance
  With flexible schedules, generous paid time off, and wellness programs, Fraser helps you care for others without sacrificing yourself.
• Grow Your Career With Us
  We invest in your development with training, licensure support, leadership pathways, and real opportunities to advance.
• Culture That Lives Its Values
  Inclusion isn’t just a buzzword — it’s how we operate. You’ll be seen, heard, and supported to bring your full self to work.
• Thrive with Stability and Purpose
  With nearly 90 years of trusted service and continued growth, Fraser is a nonprofit where you can build a lasting, mission-driven career.

Fraser is Minnesota’s leader in autism, mental health, and disability services — and one of the few Certified Community Behavioral Health Clinics (CCBHCs) in the state. As a nonprofit organization, we provide integrated community behavioral healthcare that improves quality, accessibility, and coordination of care. We lead with compassion, innovate with purpose, and fight for inclusion — every single day. Ready to Build Something Bigger? Join Fraser. Grow with us. Make a difference. Because when you thrive, so does the world around you.

Diversity, Inclusion, and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses, develops, and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.