CLI Service Specialist II

Core Laboratories; Houston (TX); On-site; USD 70,000 - 105,000; Full time

Job summary

Core Laboratories seeks a Service Specialist to partner with customers through the full commissioning cycle, installing and testing instruments and troubleshooting on-site.

The role requires training customers, working with CLI Engineering on design/tests, and traveling to client sites to support installation and commissioning.

Qualifications

• Bachelor's degree (B.A. or B.S.) or an Associate Degree.
• 5+ years of related experience and/or training; or equivalent combination of education and experience.
• Must possess a valid driver's license and passport.

Responsibilities

• Install manufactured instruments at customer site, individually or as a team (20%).
• Train customers in operation of instruments (15%).
• Collaborate with CLI Engineering on design and testing (10%).
• Test instruments prior to shipping (20%).
• Troubleshoot instruments (15%).
• Perform maintenance of instruments at customer location (10%).
• Coordinate with customers through installation, training and commissioning (10%).
• Other duties may be assigned.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Hydraulic assembly/disassembly

Electrical wiring

Reading drawings

Computer skills

Problem solving

Independent work

Education

Bachelor or Associate degree

Job description

SUMMARY

Service Specialists work closely with the customer throughout the commissioning cycle. They are responsible for the installation and testing of manufactured instruments, as well as troubleshooting and maintenance of the equipment

DUTIES & RESPONSIBILITIES

• Is responsible for the installation of manufactured instruments at the customer's location either individually or as a team member (20%)
• Trains customers in the operation of manufactured instruments (15%)
• Works closely with CLI Engineering in the design and testing of manufactured instruments (10%)
• Tests instruments prior to shipping to the customer (20%)
• Performs troubleshooting of manufactured instruments (15%)
• Performs maintenance of manufactured instruments at the customer's location (10%)
• Works closely with customers throughout the installation, training and commissioning of manufactured instruments (10%)
• Other duties may be assigned

QUALIFICATIONS

• Bachelor degree (B.A. or B.S.), or an Associate Degree.
• 5+ years of related experience and/or training; or equivalent combination of education and experience
• Must possess a valid driver's license and passport

KNOWLEDGE, SKILLS & ATTRIBUTES

• Strong mechanical and electrical troubleshooting skills.
• Ability to assemble and disassembly hydraulic items.
• Ability to wire electrical items.
• Knowledge of how to read mechanical and electrical drawings.
• Good computer skills and ability to learn equipment-specific software and control systems.
• Strong problem-solving skills and attention to detail.
• Ability to work independently with minimal supervision.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee may be asked to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position resides within a normal office working environment. Significant domestic and international travel will be required. While performing the duties of this job, the employee may be exposed to fumes or airborne particles. The employee may also be exposed to toxic or caustic chemicals in some work areas. The noise level in the work environment is usually moderate.

Core Laboratories, including all of its affiliated and related entities, is an equal opportunity employer and is committed to creating an inclusive environment for everyone. Employment decisions are made regardless of characteristics including, but not limited to, race, color, sex, sexual orientation, gender identity, national origin, age, disability, religion, genetic information, protected veteran or uniformed service member status, and any other characteristic protected under applicable law.