Clerk V: Senior Administrative Assistant (Hybrid)

Mass; Holyoke (MA); On-site; USD 57,000 - 79,000; Full time

Job summary

The Department of Children and Families (DCF) seeks a mission-driven Clerk V to provide clerical support for the Area Director and Area Management Team in Holyoke, MA. This full-time, on-site position involves confidential assignments, call screening, data entry on Family Net, and preparing letters and reports.

Preferred candidates bring strong office equipment skills, a professional public demeanor, and the ability to work with diverse populations.

Qualifications

• Four years of full-time office work experience with some supervisory/administrative duties.
• Proficiency with standard office equipment and software applications.
• Ability to manage confidential information with professional demeanor.

Responsibilities

• Assignments of a confidential nature and supervision of support staff.
• Receive and screen telephone calls for the Area Director.
• Answer and/or refer inquiries to appropriate parties for action.
• Enter data on Family Net and prepare correspondence, reports, and memoranda.
• Coordinate records production for external requests and maintain files.

Skills

Office equipment

Supervisory/administrative capacity

Telephone handling

Tools

Word

Excel

Access

FamilyNet System

i-FamilyNet

Job description

The Department of Children and Families (DCF) seeks a mission-driven Clerk V to provide clerical support for the Area Director and Area Management Team in Holyoke, MA. This full-time, on-site position involves confidential assignments, call screening, data entry on Family Net, and preparing letters and reports.

Preferred candidates bring strong office equipment skills, a professional public demeanor, and the ability to work with diverse populations.