Clerk Typist 2 - Healthy Homes

City of Lancaster; Lancaster (Lancaster County); On-site; USD 36,000 - 52,000; Full time

Job summary

City of Lancaster is seeking a courteous and detail‑oriented Office Assistant in the Office of Healthy Homes. You will handle front desk duties, process documents, and provide clerical support to program staff while maintaining confidentiality and accuracy in data handling.

The role emphasizes customer service, bilingual communication when needed, and the ability to manage multiple tasks in a fast‑paced environment. On‑site work in Lancaster, PA with full‑time hours.

Qualifications

• Requires high school diploma or GED with typing/business procedures.
• One year clerical experience required.

Responsibilities

• Greet visitors, direct to meeting locations, receive documents, and screen/routing calls.
• Perform clerical tasks: typing, faxing, copying, scheduling appointments.
• Maintain records and data entry in office systems; prepare routine letters and reports.
• Assist with program inquiries related to Lead Hazard Control, Healthy Homes, and related funding.
• Process applications, invoices, and materials; organize and store documents for easy retrieval.

Skills

Office procedures

Customer service

Microsoft Office

Bilingual preferred

Education

High School diploma or GED

Tools

Munis (Tyler Technologies)

Job description

Explore a rewarding career with the City of Lancaster, Pennsylvania! Spanning just 7 square miles in south Central Pennsylvania, the City of Lancaster is home to nearly 60,000 diverse residents. The City oversees a range of public services including fire and police, health, housing, parks, streets, as well as water and wastewater for upwards of 120,000 customers in the surrounding region. This work is powered by nearly 600 employees who are committed to the core values of quality, teamwork, integrity, and respect. https://jobs.cityoflancasterpa.gov/

Mayor Arroyo’s Strategic Priorities

• An Economy That Works - Driving equitable growth, empowering small businesses, and creating opportunities that strengthen our community.
• Government That Delivers - Leading with integrity, accountability, and action to meet the needs of every resident and build trust in our city’s future.
• A City Built for Everyone - Ensuring safe streets, quality housing, and a community where every person has the tools they need to succeed.

Our Core Values: Quality. Teamwork. Integrity. Respect.

Primary Functions And Job Details

This position is responsible for customer service, processing documents, and providing clerical support for the Office of Healthy Homes.

Examples Of Essential Duties

• Follows safe practices in the performance of duties.
• Performs receptionist duties such as greeting visitors, directing individuals to proper meeting locations, receiving documents, and screening and routing telephone calls, including the use of translation services when necessary.
• Performs clerical duties such as typing, faxing, copying, and scheduling appointments.
• Operates office computer for data entry, retrieval and word processing.
• Composes routine letters, form letters, departmental reports and other memos.
• Files and retrieves materials by systemically sorting and storing documents alphabetically, numerically, chronologically, or using similar filing methods.
• Receives applications, documents, forms, and fees directly from the public and screens, sorts, and assembles for further processing.
• Opens and sorts mail.
• Provides the appropriate applications and paperwork to landlords, tenants and homeowners.
• Answers questions related to the Lead Hazard Control, Healthy Homes and Critical Repair program, and other programs as assigned.
• Maintains required records for all Local, State and Federal funding administered by the Office of Healthy Homes.
• Assists onsite with Risk Assessments, and types notes taken into Excel sheet with XRF readings. Pre-fills reports and forms.
• Provides back-up and overflow support to Administrative Assistant.
• Provides clerical support for all members of the Office of Healthy Homes, and the Bureau Chief of Health as assigned.
• Assists participants in filling out applications and submitting supporting documents. Helps provide preliminary program screening and eligibility.
• Assists in marketing and outreach efforts to support all programs.
• Organizes and tracks the use of office supplies and equipment and places orders as needed.
• Receives, organizes, and submits invoices for contractor payment, relocations, dust wipe lab services, equipment, office supplies, outreach materials and other items as required.

Education, Training and Experience

• Graduation from High School or completion of a GED is required, preferably with courses in typing and business procedures and practices.
• One year of clerical experience is required.

Licenses and Certificates

• Possession of a valid Pennsylvania State Driver’s License is required.

Knowledge, Skills And Abilities

• Knowledge of safe practices related to an office setting.
• Knowledge of practices related to local, state and federal housing programs.
• Knowledge of operation of standard office equipment such as personal computer, scanner, fax machine, and copier.
• Knowledge of modern office management procedures, practices and equipment.
• Knowledge of office automation.
• Knowledge of business mathematics.
• Proven proficiency in Microsoft Office (or similar) suite of tools (Word, Excel, File Explorer and Outlook).
• Tyler Technologies (Munis) experience is welcomed.
• Ability to perform data entry and retrieval.
• Ability to provide information, both in person and over the telephone, in a courteous, friendly and firm manner.
• Ability to keep complex records, to assemble and organize data and to prepare reports from collected data.
• Ability to learn the regulations, procedures and activities of the Office of Healthy Homes and Bureau of Health.
• Ability to file, numerically and or alphabetically.
• Proven ability to multi-task.
• Proven ability to maintain strict confidentiality of all information is required.
• Proven ability to use tact and discretion when dealing with highly sensitive information.
• Proven ability to meet deadlines.
• Proven ability to plan and organize work schedule.
• Proven ability to maintain routine records.
• Positive interpersonal skills.
• Ability to write and organize correspondence.
• Ability to operate a vehicle on private and public streets.
• Proven ability to read, write, speak, and comprehend written or oral instructions in English.
• Ability to read, write, speak, and comprehend Spanish preferred.
• Proven ability to work as part of a team and to collaborate successfully with others.
• Proven ability to adapt to new or changed situations and to show flexibility in making improvements in work processes and operations.
• Proven ability to exhibit customer-centered behaviors and to focus on customer needs.
• Proven ability to commit to excellence in service and to continuous improvement.
• Willingness to adhere to the City of Lancaster’s commitment to Quality, Teamwork, Integrity and Respect.

Environmental Conditions

• Indoors, environmentally controlled.
• Outdoors on occasion, for Risk Assessments and Outreach Events.

Safety Equipment Used or Needed

• None.

Comments

• Requires dealing with angry or upset individuals on an occasional basis.
• Bi-lingual skills preferred (especially Spanish or Swahili).
• Lift up to 10 lbs.
• This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities.
• Knowledge, skills, and/or abilities assessment tests may be conducted as part of the position screening process.

Applicants must possess valid employment authorization to work in the United States. Applicants must have the ability to work on-site at City of Lancaster, Pennsylvania locations.

Employment Policy

It is the policy of the City of Lancaster to provide fair and equal employment opportunities to all applicants for employment. Applicants are recruited, selected and hired on the basis of individual merit and ability and without discrimination because of race, color, religion, sex, gender, sexual orientation, age, handicap, disability, veteran status or national origin.

Accommodations Statement for Job Applications

The City of Lancaster is an equal opportunity employer. We are committed to providing reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation to participate in the application or interview process, please contact [e-mail] to request a needed accommodation.

The City of Lancaster, PA provides a comprehensive benefits package for all benefits-eligible positions. Available benefits include Medical (PPO and HDHP/HSA options), Dental, Vision, Life Insurance, Flexible Spending Accounts, Critical Illness and Accident Insurance, Pension plans, and 457 Deferred Compensation. Employees also receive Sick, Vacation, and Personal Leave, as well as 13 paid holidays for non-essential positions. Essential positions receive bonus days in lieu of holidays. https://jobs.cityoflancasterpa.gov/benefits/