Lead Service Line Intern

City of Lancaster; Lancaster (Lancaster County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Hands-on experience

Mentorship

Networking with city officials

Competitive pay

Inclusive culture

Exposure to city governance

Job summary

The City of Lancaster is offering an internship to gain hands-on experience in city services, including water utility data collection and customer interaction. The role provides exposure to governance and community projects within a thriving municipal environment.

You will work with experienced professionals, support administrative tasks, and practice data entry and Excel skills on-site in Lancaster, PA. This opportunity is ideal for high school graduates seeking public service exposure.

Qualifications

• High school graduate required.
• Knowledge of Excel preferred.

Responsibilities

• Distribute literature to customers.
• Review pictures of service lines uploaded by customers.
• Prepare spreadsheets using Excel.
• Enter data on customer homes and service lines on a tablet/laptop and take photos.
• Assist Bureau of Water staff with administrative duties, answer phone calls, and schedule appointments.

Skills

Creative thinking

Detail-oriented

Proactive mindset

Education

High school diploma

Tools

Excel

Job description

Explore a rewarding career with the City of Lancaster, Pennsylvania!

Spanning just 7 square miles in south Central Pennsylvania, the City of Lancaster is home to nearly 60,000 diverse residents. The City oversees a range of public services including fire and police, health, housing, parks, streets, as well as water and wastewater for upwards of 120,000 customers in the surrounding region. This work is powered by nearly 600 employees who are committed to the core values of quality, teamwork, integrity, and respect. https://jobs.cityoflancasterpa.gov/

Mayor Arroyo’s Strategic Priorities

• An Economy That Works - Driving equitable growth, empowering small businesses, and creating opportunities that strengthen our community.
• Government That Delivers - Leading with integrity, accountability, and action to meet the needs of every resident and build trust in our city’s future.
• A City Built for Everyone - Ensuring safe streets, quality housing, and a community where every person has the tools they need to succeed.

Our Core Values: Quality. Teamwork. Integrity. Respect.

Primary Functions And Job Details

Join the City of Lancaster, Pennsylvania, as an Intern and seize the opportunity to make a lasting impact in our thriving community. We are seeking motivated individuals who are eager to gain hands‑on experience, contribute to meaningful projects, and help shape the future of our city. Be part of our dynamic team and unlock your potential!

Examples Of Essential Duties

• Distribute literature to customers
• Review pictures of service lines that customers have uploaded to the service line portal
• Prepare spreadsheets using excel
• Enter customer homes and collect data on the water service line, entering data on a tablet/laptop and taking a picture of the service line.
• Assist Bureau of Water staff with administrative duties, answer phone calls, make appointments with customers

Typical Qualifications

• High school graduate
• Knowledge of Excel, preferred

Knowledge, Skills And Abilities

• Ability to think creatively, solve problems, and propose innovative solutions.
• Detail-oriented mindset with the ability to organize and manage multiple tasks simultaneously.
• A proactive and self-motivated approach to work, demonstrating initiative and a willingness to learn.

Benefits

• Gain hands‑on experience with impactful projects.
• Collaborate with experienced professionals and receive mentorship.
• Network with key stakeholders in city government and community organizations.
• Competitive compensation package.
• Immersive and inclusive work environment.
• Exposure to various aspects of city governance and planning.

Applicants must possess valid employment authorization to work in the United States. Applicants must have the ability to work on-site at City of Lancaster, Pennsylvania locations.

Employment Policy

It is the policy of the City of Lancaster to provide fair and equal employment opportunities to all applicants for employment. Applicants are recruited, selected and hired on the basis of individual merit and ability and without discrimination because of race, color, religion, sex, gender, sexual orientation, age, handicap, disability, veteran status or national origin.

Accommodations Statement for Job Applications

The City of Lancaster is an equal opportunity employer. We are committed to providing reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation to participate in the application or interview process, please contact [e-mail] to request a needed accommodation.

This position is not eligible for benefits.