Student Aide - One Stop

Paralegal Studies Association at Harper College; Palatine (IL); On-site; USD 16,531 - 24,796; Part time

Job summary

Harper College in Palatine, IL, seeks a One Stop Center Student Assistant to greet and assist students and visitors and provide excellent customer service at the One Stop Center and Information Centers.

You will assist students in-person, by phone, email, and chat with questions about college procedures and My Harper, and participate in outbound calling campaigns while documenting interactions.

Qualifications

• Team player but also able to work independently, be friendly, courteous and reliable.
• Ability to work flexible hours as needed. Represent the College in a professional manner. Maintain confidentiality of student and departmental information.
• Some general office or customer service experience preferably in a fast-paced, high volume environment.
• Excellent verbal and written communication skills. Bilingual students are always needed, but this is not a requirement of the job.
• To apply for this position, you must be a current Harper College student and enrolled in at least 6 credits per semester.

Responsibilities

• The One Stop Center Student Assistant is the first point of contact for students and visitors to Harper College serving as the welcoming point and providing excellent customer service at the One Stop Center and Information Centers.
• Assist students in‑person, phone, email and chat with questions about College procedures, account information and how to navigate My Harper (student portal).
• Assist with calling campaigns related to outbound call center efforts and input detailed information to record outbound calls made.
• Represent the One Stop at events and activities for new and continuing students that support enrollment related functions.
• Serve as a “storyteller” to other students about Harper and foster relationships that promote positive student experiences.
• Provide support to One‑Stop Center staff as well as assistance with special projects and events as needed.
• Elements of these duties are subject to working remotely.

Skills

Team player

Flexible hours

Communication skills

Confidentiality

Customer service

Bilingual (not required)

Job description

We are Harper College…the college in your community.

The College was established by referendum in 1965 and opened September 1967. It is named for Dr. William Rainey Harper, a pioneer in the junior college movement in the United States and the first president of the University of Chicago.

Harper College is now one of the nation’s premier community colleges and one of the largest, serving approximately 29,000 students annually in Chicago’s northwest suburbs. The College’s academic programs prepare students for rewarding careers and for transfer to four-year universities. Harper offers associate degree and certification programs, advanced career programs, workforce training, professional development, continuing education classes, accelerated degree options for adults and developmental education programs.

Requirements

At Harper College, we are committed to fair and equitable compensation for all employees. In compliance with Illinois state law, we prioritize transparency in salary information. Our salary ranges reflect our dedication to attracting and retaining top talent while ensuring equitable pay practices. We encourage open discussions about compensation and invite you to reach out with any questions you may have regarding salary details. Harper College typically offers compensation up to the median market rate for this position. We aim to ensure our pay is competitive while aligning with both the role's requirements and the candidate's experience.

To review all benefit information visit us at:

https://www.harpercollege.edu/about/directory/hr/index.php

• Team player but also able to work independently, be friendly, courteous and reliable.
• Ability to work flexible hours as needed. Represent the College in a professional manner. Maintain confidentiality of student and departmental information.
• Some general office or customer service experience preferably in a fast-paced, high volume environment.
• Excellent verbal and written communication skills. Bilingual students are always needed, but this is not a requirement of the job.
• In order to apply for this position, you must be a current Harper College student and enrolled in at least 6 credits per semester.

The One Stop Center Student Assistant is the first point of contact for students and visitors to Harper College serving as the welcoming point and providing excellent customer service at the One Stop Center and Information Centers. The One Stop Center is open Monday-Thursday from 8am-7pm and Fridays 8am-4:30pm.

The One Stop department provides assistance with enrollment, academic records, financial aid and tuition payments.

Assist students in‑person, phone, email and chat with questions about College procedures, account information and how to navigate My Harper (student portal). Assist with calling campaigns related to outbound call center efforts and input detailed information to record outbound calls made. Represent the One Stop at events and activities for new and continuing students that support enrollment related functions. Serve as a “storyteller” to other students about Harper and foster relationships that promote positive student experiences. Provide support to One‑Stop Center staff as well as assistance with special projects and events as needed. Elements of these duties are subject to working remotely.