CLERK INTERVIEWER

The State of New Hampshire; Laconia (NH); On-site; USD 22,000 - 29,000; Part time

Job summary

State of New Hampshire in Laconia seeks a Clerk Interviewer to perform a range of clerical duties for the Bureau of Employment Supports and the New Hampshire Employment Program. The position involves frontline public contact and scheduling, with a focus on accuracy and courteous service to participants and staff.

The role requires a high school diploma, strong keyboarding, MS Word/Excel skills, and familiarity with the New HEIGHTS system.

Qualifications

• High school diploma or equivalent credential.
• Experience in clerical work involving public contact and receptionist duties.
• Proficient computer skills including keyboarding, MS Word, Internet and e-mail.
• Familiarity with New HEIGHTS eligibility system and MS Excel.
• Typing and business office practices coursework completed.

Responsibilities

• Answer general program questions and direct callers to the proper staff.
• Schedule or reschedule appointments and manage messages and communications.
• Prepare correspondence and reports and maintain office supplies.
• Enter and update NHEP data in New HEIGHTS and Bridges systems.
• Provide orientation materials and back-up coverage for other teams.

Skills

Public contact

Receptionist experience

Keyboarding

MS Word

MS Excel

Typing

Business office practices

Internet

Email

Education

High school diploma or equivalent

Tools

New HEIGHTS

Bridges

MS Word

MS Excel

Job description

For assistance, contact the State of New Hampshire - Division of Personnel Monday through Friday 8:00 AM - 4:00 PM EST 603-271-3261 or [e-mail]

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Job Title

Clerk Interviewer

Department / Agency

State of New Hampshire, Division of Employment Supports

Location

US:NH:LACONIA

Employment Type

PART-TIME

Work Hours

29.5 hours per week

Salary

USD 15.930-20.800

£15.93/hour - $20.80/hour

Post Date

08/17/2026

Close Date

09/16/2026

Summary

Performs a variety of clerical duties for the Bureau of Employment Supports (BES), New Hampshire Employment Program (NHEP), to ensure prompt, accurate, and courteous service to NHEP participants, agency staff, community partners and the public. The position is assigned to a NHEP Team, located in a District Office, reporting to the Field Support Manager (FSM).

YOUR EXPERIENCE COUNTS

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS

Education/Experience: High school diploma or equivalent credential.

License/Certification: None.

Other Requirements: None.

Trainee Option: Not applicable.

PREFERRED QUALIFICATIONS

Experience in clerical work involving public contact and receptionist work. Proficient computer skills including keyboarding, MS Word or similar word processing software, Internet, and e-mail. Familiarity with the New HEIGHTS eligibility system and MS Excel or similar. Completed courses in typing and business office practices.

AFTER-HIRE REQUIREMENTS

None.

CAREER ADVANCEMENT OPPORTUNITIES

In-Band Advancement Available: ☐ Yes ☒ No

Criteria: None

Broad Group Level Advancement Available: ☐ Yes ☒ No

Criteria: None

DISCLAIMERS

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

RESPONSIBILITIES

Respond to all incoming BES phone calls to answer general program questions, direct callers to the appropriate Employment Counselor Specialist (ECS), take detailed messages, and schedule or reschedule appointments. Also manages calls to participants who miss an Orientation, Service Determination, or other NHEP appointment, and sends out letters as required.

Provides a variety of support services as needed, including but not limited to, preparing correspondence, reports, and form letters; formatting documents; maintaining and ordering supplies; managing electronic and postal mail; performing faxing; scheduling interpreter services; and maintaining paperwork and NHEP e-folders. Prepare and update all NHEP orientation materials.

Oversee and complete all aspects of applicant NHEP orientation as identified in NHEP protocol, including but not limited to scheduling all applicant orientation times, providing orientation information to each applicant and marking the applicant as having completed orientation, enter case and RID notes, following NHEP protocols.

Provides back-up coverage, either on-site or remotely, for other NHEP teams statewide as assigned including orientations.

Retrieves and enters NHEP program data into the computerized information system, New HEIGHTS and Bridges, including but not limited to, verifications, case notes, orientation attendance, schedules, and sanction status.

Reviews the NHEP client referral list and the NHEP Coordinator’s dashboard daily and assigns and transfers participants to the appropriate ECS. Reviews the ‘clients scheduled list’ and enters notes into New HEIGHTS as appropriate. Prints and scans various client letters, case notes, and schedules as needed.

Communicates with the District Office Reception Staff, when necessary, to ensure the flow of necessary information between NHEP and the front office of the District Office occurs.

Contact

For further information please contact Valerie Belanger, Supervisor V, [e-mail] , 603-752-8355

Equal Opportunity

EOE

TDD Access: Relay NH1-800-735-2964