Clerk, Collections

Raise; Wyandanch (NY); On-site; USD 37,000 - 53,000; Full time

Job summary

Raise is seeking a Clerk, Collections for an onsite role in West Babylon, NY. The position focuses on collection calls, customer service, and account adjustments within a fast-paced environment.

It requires handling a large portfolio and coordinating with sales for timely payments. The ideal candidate has 3–5 years of high-volume collections experience, strong communication skills, and the ability to manage multiple tasks efficiently.

Qualifications

• 3–5 years high-volume collections experience.
• Knowledge of various collection techniques.
• Excellent communication and interpersonal skills.
• Problem-solving and critical-thinking abilities.
• Ability to prioritize and manage multiple responsibilities.
• High school diploma required.

Responsibilities

• Make collection calls and correspondence in a fast-paced environment.
• Encourage timely payments and monitor accounts daily.
• Assist cash applications and research customer payments.
• Coordinate with sales to accelerate collections when needed.
• Communicate with sales on account statuses and follow up promptly.
• Process payments and refunds; resolve billing discrepancies.
• Manage up to 1,500 accounts and prepare progress reports.

Skills

Communication skills

Customer service

Problem solving

Multitasking

High-volume collections

Attention to detail

Education

High School Diploma

Associate/Bachelor's degree preferred

Job description

Clerk, Collections

• Pay Rate: $32.84/hour (on W2)
• Contract Length: 4 months
• Location: Onsite | West Babylon, NY 11704
• Work Hours: 1st Shift | Start at 8:00 AM | 40 hours/week

Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.

Job Overview

The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced, goal-oriented collections department. Providing customer service regarding collection issues, processing and reviewing account adjustments, resolving client discrepancies, and short payments. Manages assigned book of business and collections of all outstanding accounts receivable from clients and customers.

Responsibilities

• The following responsibilities are general duties that a particular employee in this position may or may not be required to perform. The actual duties required of this position will vary.
• Monitor accounts on a daily basis and identify outstanding account receivables.
• Take actions in order to encourage timely payments.
• Assist cash application specialist for application customer remittances and perform research on all customer payment.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
• Process credit card and e-check payments and refunds.
• Resolve billing issues and discrepancies.
• Contact clients and discuss their overdue payments.
• Accountable for reducing delinquency for assigned accounts.
• Prepare and present reports on collection activities and progress.
• Performs other job-related duties as assigned.
• Managing upto 1500 accounts.

Qualifications

• Proven experience as a Collection Specialist or similar role
• Knowledge of various collection techniques
• Excellent communication and interpersonal skills
• Problem-solving and critical-thinking skills
• Ability to prioritize and manage multiple responsibilities
• 3-5 years High Volume Collections experience (Over 500+).
• High school diploma

Preferred

• Associate's/Bachelor's degree is a plus

Looking for meaningful work? We can help

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at [phone] or [e-mail]

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