Receptionist Clerk

CommonSpirit Health; Santa Maria (CA); On-site; USD 34,000 - 43,000; Full time

Job summary

CommonSpirit Health's Marian Regional Medical Center in Santa Maria, CA seeks a Clinic Clerk to greet patients, manage registration and scheduling, and coordinate patient flow with accuracy and courtesy. You will handle billing inquiries, process payments, uphold patient confidentiality, and provide essential clerical support to keep a busy clinic on schedule.

The role demands exceptional organization, a customer-centric approach, and the ability to work in a fast-paced environment while

Qualifications

• Completion of a medical terminology class or equivalent work experience.
• Previous clerical experience in a medical setting, including telephone and typing skills, or other medical billing experience is needed.

Responsibilities

• Register and schedule patients and manage patient flow.
• Address billing inquiries and process payments with confidentiality.
• Provide essential clerical support and maintain HIPAA-compliant records.
• Uphold safety, privacy, and accuracy in a fast-paced clinic environment.

Skills

Medical terminology

Clerical experience

Telephone skills

Typing skills

Medical billing

Education

Medical terminology training

Equivalent medical billing experience

Tools

Billing software

EMR systems

Job description

Job Summary and Responsibilities

As a Clinic Clerk, you will be the welcoming face and organizational hub of our clinic, ensuring a seamless and positive experience for every patient.

Every day, you will expertly manage patient registration and scheduling, efficiently process patient flow, address billing inquiries, and provide essential clerical support. You'll maintain strict confidentiality, handle financial transactions securely, and remain vigilant for any patient needs, all while contributing to a smooth, on-schedule operation.

To be successful in this role, you will possess exceptional organizational skills, a customer-centric approach, meticulous attention to detail, and a proactive ability to manage a fast-paced environment while upholding the highest standards of confidentiality and efficiency.

• JDemonstrates comprehensive knowledge of third-party payor (HMO, PPO, EPO, government programs, etc.).
• Obtains required authorizations for all exams upon scheduling and/or registering. Processes TARs when necessary.
• Enters the correct order under the order entry module. Ensures that all orders have correlating diagnoses and notifies the technologists of phone report exams and STAT cases.
• Accepts payments and sets up payment arrangement contracts. Processes all subpoenas and requests from insurance companies, attorneys and attorney services. Ensures processing fee and patient authorization has been obtained.
• Separates and distributes all cardiovascular reports in order of priority, facilitating patient care. Separates and distributes all Marian Breast Imaging Center reports in order of priority, facilitating patient care. Demonstrates and maintains a working knowledge of current registration process. Communicates accurate information to the film library and gathers proper information from the physician's office regarding the release of medical records.
• Compliance with policy and procedures: Complies with safety, infection control, Dignity Health Integrity Program, and other organizational policies (90-day evals- department specific orientation checklists completed; annual evals -annual competency checklists completed). Complies with the organization's dress code. Arrives at work on time, as defined by the Attendance and Timeliness Policy. Attends work consistently, as defined by the Attendance and Timeliness Policy. Follows all hospital policies on credit card handling procedures and treats all credit card information as HIPAA protected and confidential; only accessing a single credit card payment at a time.

Job Requirements

• Completion of a medical terminology class or equivalent work experience, upon hire and
• Previous clerical experience in a medical setting, including telephone and typingskills, or other medical billing experience is needed

Where You'll Work

Founded in 1940, Dignity Health - Marian Regional Medical Center is a 191-bed, acute care, nonprofit hospital located in Santa Maria, California. Serving over 250,000 patients annually, the hospital offers a full complement of services including Level II Trauma Center, Level III NICU, cancer care, orthopedics, and stroke care. Additionally, Marian Regional Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and the only healthcare facility on the Central Coast to offer ECMO.

One Community. One Mission. One California

Pay Range

$25.00 - $31.40 /hour